Slot Performance Manager

Harrah's Northern California; Ione (CA); On-site; USD 75,000 - 110,000; Full time

Job summary

Harrah’s Northern California is seeking a Slot Performance Manager to lead and oversee all slot repair operations. You will analyze data, supervise staff, and ensure compliance with gaming laws and internal controls across the department.

The role requires a strong focus on customer service, problem-solving, and training to maintain optimal machine availability in a high-stress casino setting.

Qualifications

• Requires high school diploma or equivalent, supervision experience in slot operations preferred.
• Strong interpersonal and problem-solving abilities, with a focus on customer service and team leadership.
• Experience with slot machines, ATMs, kiosks and related data systems is desirable.
• Must be able to work in a regulated gaming environment and maintain compliance.

Responsibilities

• Reviews and analyzes slot data and machine performance to determine corrective actions.
• Administers the slot data system and recommends changes or improvements.
• Oversees compliance with federal, state, and gaming laws and company policies.
• Manages training programs for slot repair personnel and controls parts inventories.
• Interviews, trains, and evaluates staff; conducts performance reviews and wage discussions.
• Ensures safety, security and timely maintenance across all slot repair activities.
• Responds to guest needs and works in a fast-paced, regulated casino environment.

Skills

Interpersonal skills

Communication

Team-building

Problem-solving

Customer service

Organizational skills

Microsoft Office

English proficiency

Attention to detail

Education

High school diploma or equivalent

College degree preferred

Tools

Slot data system

ATM/kiosk equipment

Computer networks

Currency counters

Microsoft Office

Job description

Job Summary:

Manages and directs the overall operations, supervision and administration of all slot repair operations.

Qualifications:

• Required high school diploma or equivalent.
• Required minimum of 1-year supervision responsibility in the slot department.
• Required excellent interpersonal, communication, team-building and problem-solving skills.
• Must be at least 21 years of age.
• Preferred college degree; however, experience may be substituted for education.
• Must have a working knowledge of all the various types of slot machines/slot product, ATM’s, kiosks, slot data systems, computer networks, currency counters and any other equipment associated with slot repair.
• Strong computer skills, including experience with Microsoft Office (Word, Excel, Power Point and Outlook)
• Must demonstrate organizational skills and have a background in a highly regulated jurisdiction.
• Must have a track record of personally providing excellent customer service.

Essential Job Functions:

• Reviews and analyzes all slot data.
• Relates this data to actual machine performance and recommends corrective action.
• Administers the slot data system, while analyzing and recommending needed changes, enhancements or corrective action.
• Monitors and maintains the total logistic requirements of an effective slot repair operation, always anticipating the needs of today and the future.
• Maintains an effective training program for all slot repair personnel.
• Maintains an effective control of parts inventories and repair expenditures.
• Meets the attendance guidelines of the job and adheres to regulatory, departmental and company policies to ensure compliance in all areas.
• Spends the majority of time interviewing, training, and selecting employees
• Conducts performance reviews; makes or recommends wage increases or promotions; recommends disciplinary action or disciplines employees.
• Handles employees' complaints or grievances.
• Provides for safety and security.
• Supervises and monitors work.
• Monitors and maintains legal compliance with federal, state, and gaming laws.
• Ability to read, write, speak and understand English.
• Perform other duties as assigned traditionally performed by a Slot Performance Manager.

Physical, Mental & Environmental Demands:

• Must be able to maneuver to all areas of the casino.
• Must be able to stand, stoop, bend, as well as, lie on back to work inside the confines of a slot machine cabinet for long periods of time.
• Must be able to push and lift weight up to 100 pounds.
• Must be able to see small objects in poorly lighted areas.
• Must possess coordination and manual dexterity to work with power saws, etc.
• Must be able to work at a fast pace in mentally and physically stressful situations.
• Must be able to respond calmly and handle many guest demands in a fast paced environment.
• Must be able to work in areas containing secondhand smoke, dust, loud noises and bright lights.

Harrah’s reserves the right to make changes to this job description whenever necessary. It is ourpolicyto provideequal employment opportunityto all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, or marital status. This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities and activities may change, or new ones may be assigned at any time with or without notice.

Preference is given to qualified Buena Vista Me-Wuk tribal members and members of other federally recognized tribes.