Slot Operations Supervisor

Northern Waters Casino; Watersmeet Township (MI); Hybrid; USD 25,000 - 30,000; Full time

Benefits offered by this job

Health benefits

Great benefits after 90 days

Job summary

Northern Waters Casino Resort is seeking a Slot Supervisor to lead the Slots department at our Resort location. The role manages daily operations, enforces policies, and ensures guest service excellence on the gaming floor.

Responsibilities include supervising slot staff, maintaining schedules, training team members, and upholding regulatory standards while aligning with resort policies. The position requires flexibility for shifts, weekends, and holidays.

Qualifications

• High School Diploma or GED.
• 3 years casino slot experience.
• Be able to supervise all team members.
• Willing to work weekends, nights, and holidays.
• Must pass background checks and other pre-employment screenings necessary to receive and maintain a Gaming License.

Responsibilities

• Supervises the slot department and its employees.
• Ensures proper adherence to policies, procedures, and attendance.
• Assists the department manager in setting policy and direction while assisting team members with slot operations.
• Trains and assists team members with all aspects of their job.
• Assign duties to attendants and technicians, and establish policies as needed.
• Maintain scheduling and floor coverage during shifts.
• Maintain shift log and complete paperwork for each shift.
• Ensure slot machines meet regulatory and resort standards.
• Resolve customer or employee disputes when necessary.

Skills

Supervisory

Guest service

Team leadership

Education

High School Diploma or GED

Job description

POST: February 20 th ,2026 DEADLINE: Until Filled

JOB DESCRIPTION

POSITION:

DEPARTMENT:

Slots

LOCATION:

Resort

SUPERVISOR:

Slots Manager

EMPLOYMENT:

Full-Time

SALARY/PAY RATE:

$18.00 - $22.00/Hour (Non-Exempt) D.O.E.

LICENSE STATUS:

Key-Employee

JOB DESCRIPTION:

Supervises all the slotdepartment and its employees. Ensures proper adherence to policies, procedures,and attendance. Assists the department manager in setting policy and directionwhile assisting the team members with accurate operation of the SlotDepartment.

Primary Responsibilities:

RESPONSIBILITIES:

•Provide excellent Guest Service to guests,internal and external, through active guest engagement and positive attitude.

•Shall be required toread, implement, and adhere to all NWCR Policies and Procedures, LVD GamingOrdinance, Tribal/State Gaming Compact, NIGC

Minimum Internal ControlStandards, Indian Gaming Regulatory Act, LVD

Tribal Internal ControlStandards, Title 31 Minimum Internal Control Standards, NWCR Casino EmployeeHandbook, Slots Department Policy and Procedure Manual.

•Supervises the slot team members and maintainscontrol of the gaming floor during assigned shifts.

•Trains and assists team members with all aspectsof their job.

•Assign duties to all attendants and technicians,and establish policies as needed.

•Evaluate, counsel, and corrects employees whenneeded.

•Maintain proper scheduling and floor coverageduring assigned shift.

•Maintaining shift log and completing allpaperwork required for each shift worked.

•Ensures all slot machines maintain regulatoryand resort standards.

•Settle and or make decisions on customer oremployee disputes when necessary.

•Provide input for changes or improvements to allaspects of slot operations.

•Delegate responsibilities to slot personnel andmotivate employee performance.

•Must be able to provide general casinoinformation when required and stay current as to casino promotions and areaactivities.

•Must be able to perform the duties andresponsibilities of any slot department position when deemed necessary by SlotManager

•Assists in the development of policies andprocedures.

•Responsible for enforcing all rules,regulations, policies, and procedures set by Resort.

•Responsible for the training, supervision,scheduling, and development of all Department Team members.

•To remain in compliance with Casino Regulatorypolicies and procedures, employees are required to attend all necessarymeetings and training facilitated by Management.

•Due to the dynamic Casino Environment from timeto time, we require employees to be flexible and assume other responsibilitiesassigned by management.

Skills & Qualifications:

MINIMUM QUALIFICATIONS:

•High School Diploma or GED

•Be able to supervise all team members.

•Willing to work weekends, nights, and holidays.

•Be able to interact with the public andemployees alike in a cordial and dignified manner.

•3 years casino slot experience.

•Must pass background checks and otherpre-employment screenings necessary to receive and maintain a Gaming License.

The above statements are intended todescribe the general nature and level of work performed by people assigned tothis classification. They are notintended to be construed as an exhaustive list of all responsibilities, dutiesand skills required of personnel so classified.Management retains the right to add or to change the duties of theposition at any time. Must be able topass a pre-employment drug screen and applicable background checks related tothe position.

PREFERENCE FOR HIRING:

Preference shall begiven when it is established that the applicant meets the qualifications asstated in the job description. The following order shall be adhered to forhiring:

• Parents/LegalGuardian of LVD Tribal member children and spouses of Tribal Members

• OtherNative Americans

• AllOthers

Date Approved by LVDGaming Commission: 05/16/2023.

Date Approved by thePublic Enterprise Finance Commission (PEFC): 08/29/2023

Application:

Northern WatersCasino Resort

P.O. Box 129,N5384 US 45 Watersmeet MI, 49969

• A fun, safe, fast paced work environment
• Employee Meal Discounts
• Gas Discount at Citgo C-Store
• Golf Discounts
• Paid Lunch
• Paid Holidays
• Access to training programs
• Free membership to Legacy Gym

Great Benefits for Full Time Employees offered after 90 days of employment:

• LVD Pays 80% of the cost of these benefits with only a 20% responsibility from the employee.
• Health – Offering 14 different medical coverages.
• Vision
• Term Life Insurance Policy - $50,000
• Short Term Disability
• Retirement 401k with 3% contribution
• Employee Assistance Program (EAP)
• Paid Time Off
• Family and Medical Leave
• Maternity Leave
• Jury Duty leave

Our Company is Proud to Offer:

• A fun, safe, fast paced work environment
• Employee Meal Discounts
• Gas Discount at Citgo C-Store
• Golf Discounts
• Paid Lunch
• Paid Holidays
• Access to training programs

Great Benefits for Full Time Employees offered after 90 days of employment:

• LVD Pays 80% of the cost of these benefits with only a 20% responsibility from the employee.
• Health – Offering 14 different medical coverages.