Slot Operations Supervisor | Guest Experience & Compliance

Spokane Tribe Resort & Casino; Airway Heights (WA); In loco; USD 70.000 - 100.000; Tempo pieno

Descrizione del lavoro

Spokane Tribe Resort & Casino in Washington is seeking a capable Manager on Duty to oversee daily gaming operations and ensure high service standards. You will supervise slot attendants, coordinate with departments, and apply approved procedures to maintain integrity and guest satisfaction.

Responsibilities include staff training, performance monitoring, compliance with Title 31, and making operational decisions in collaboration with leadership.

Competenze

• High School diploma or GED.
• Two years of progressively more challenging experience in gaming operations, with slot experience required.
• Demonstrated supervisory experience and training ability.
• Excellent English communication and interpersonal skills.
• Ability to multitask in a fast-paced environment.

Mansioni

• Oversee daily gaming operations and assist with management decisions as Manager on Duty.
• Direct Slot Attendants to achieve department goals.
• Train and monitor performance of team members to ensure high-quality service.
• Observe and address irregularities, violations, or discrepancies in casino personnel or guests.
• Ensure compliance with Title 31 requirements and maintain operational integrity.
• Provide leadership across gaming operation areas and act as resource to guests.

Conoscenze

Slot operations

Guest service

Staff training

Supervisory experience

Formazione

High School diploma or GED

Strumenti

Microsoft Excel

Microsoft Word

Descrizione del lavoro

Spokane Tribe Resort & Casino in Washington is seeking a capable Manager on Duty to oversee daily gaming operations and ensure high service standards. You will supervise slot attendants, coordinate with departments, and apply approved procedures to maintain integrity and guest satisfaction.

Responsibilities include staff training, performance monitoring, compliance with Title 31, and making operational decisions in collaboration with leadership.