Slot Operations Leader — Shift Manager

The Post Oak; Lake Charles (LA); On-site; USD 55,000 - 75,000; Full time

Job summary

Golden Nugget Lake Charles is seeking a Slot Operations Supervisor to oversee the Slot Department and ensure exceptional guest service. Under the Director of Slot Operations, you will manage floor layouts, compliance, and staff performance in a high-volume casino environment.

Responsibilities include maintaining protocol compliance, training assistants, and promoting responsible gaming while delivering top-tier customer experiences to guests and vendors alike.

Qualifications

• Associate degree in Hospitality or related field.
• Seven years of Slot Operations experience in a large casino.
• Three years of Slot Management experience or equivalent.
• Demonstrated leadership in slot operations with strong guest satisfaction.

Responsibilities

• Exhibit conduct per Gaming Commission Regulations and company policies.
• Deliver courteous, professional guest service to patrons and staff.
• Ensure responsible gaming and alcohol service with proper reporting.
• Recruit, train, coach, and retain qualified reports.
• Maintain security and integrity of company, employees, and guests.

Skills

Guest service

Communication skills

Decision making

Interpersonal skills

Time management

Microsoft Office

Flexibility

Staff leadership

Education

Associate Degree in Hospitality

Tools

Microsoft Office

Excel

Outlook

Job description

Golden Nugget Lake Charles is seeking a Slot Operations Supervisor to oversee the Slot Department and ensure exceptional guest service. Under the Director of Slot Operations, you will manage floor layouts, compliance, and staff performance in a high-volume casino environment.

Responsibilities include maintaining protocol compliance, training assistants, and promoting responsible gaming while delivering top-tier customer experiences to guests and vendors alike.