Slot Operations Lead

Energy Jobline ZR; Espanola (NM); On-site; USD 42,000 - 65,000; Full time

Job summary

Santa Clara Resort LLC is seeking a Slot Services Supervisor to oversee the slot floor, lead attendants and technicians, and ensure top-tier guest service in a lively gaming environment.

The role requires coordinating with maintenance and security, addressing technical issues promptly, and analyzing performance data to optimize machine placement and revenue. Strong leadership and knowledge of gaming regulations are essential.

Qualifications

• High school diploma or equivalent; associate degree or higher in hospitality or business.
• Minimum 2 years experience in slot operations or casino gaming.
• Knowledge of slot machine technology and gaming regulations.
• Proven supervisory or leadership experience in a customer-facing role.
• Ability to work nights, weekends, and holidays.

Responsibilities

• Supervise slot attendants and technicians to ensure efficient operations.
• Monitor performance and troubleshoot with maintenance staff.
• Ensure compliance with gaming regulations and safety standards.
• Provide exceptional guest service and resolve inquiries.
• Prepare daily reports on usage, revenue, and maintenance needs.
• Train and mentor staff to uphold standards and positive culture.
• Collaborate with security to address suspicious activity related to slots.
• Assist in planning promotional events to boost engagement.
• Collaborate with maintenance and security teams.

Skills

Leadership

Customer service

Team coordination

Communication

Analytical thinking

Troubleshooting

Education

High school diploma

Associate degree in hospitality or business

Tools

Slot analytics software

CRM software

Reporting software

Job description

Santa Clara Resort LLC is seeking a Slot Services Supervisor to oversee the slot floor, lead attendants and technicians, and ensure top-tier guest service in a lively gaming environment.

The role requires coordinating with maintenance and security, addressing technical issues promptly, and analyzing performance data to optimize machine placement and revenue. Strong leadership and knowledge of gaming regulations are essential.