Asst Casino Operations Shift Manager

Fairmount Park; Collinsville (IL); On-site; USD 60,000 - 67,000; Full time

Benefits offered by this job

Medical, dental, and vision

401(k) plan

Employee Assistance Program

Job summary

Fairmount Park is seeking an Assistant Casino Operations Shift Manager to safeguard assets, supervise operations staff, and ensure compliance with Illinois gaming regulations. You will monitor live and electronic gaming activities, oversee budgeting, and produce operational reports, while maintaining customer satisfaction and game integrity.

The role requires knowledge of blackjack, roulette, craps, and poker, 21+ age, ability to obtain an Illinois Gaming Board license, and strong leadership

Qualifications

• Must be 21+ years old.
• Must obtain and maintain a gaming license issued by the Illinois Gaming Board.
• Experience with blackjack, roulette, craps, and poker.
• Strong knowledge of casino game rules and regulations.

Responsibilities

• Safeguard company assets within the casino operations (Slots & Table Games) department.
• Manage, direct and supervise all casino operations personnel.
• Administer the overall casino operations department per Internal Control System policies.
• Establish and implement policies consistent with IGB rules and regulations.
• Monitor live gaming and electronic gaming device activities for compliance.
• Budget and manage department to maximize revenue and control expenses.
• Generate, analyze, and distribute casino operations reports and financials.
• Handle customer disputes while maintaining game security and satisfaction.
• Perform duties related to IGB statewide Self Exclusion Program.

Skills

Casino operations management

Scheduling

Budgeting

Regulatory compliance

Leadership

Customer service & dispute handling

Education

High school diploma or equivalent

Job description

About UsFairmount Park Casino & Racing – where 100 years of heart-pounding horse racing meets exciting casino action! Whether you're cheering from the grandstand, trying your luck on the gaming floor, or enjoying a day out with friends, Fairmount Park is Casino & Racing is all about delivering fun, thrills, and unforgettable memories. From live racing tradition to modern entertainment, there's always something exciting happening at Fairmount Park is Casino & Racing!Job Description:As the Assistant Casino Operations Shift Manager, you will ensure integrity and compliance with all company and departmental policies and procedures and state regulations relating to this positionResponsibilities:• Safeguard company assets within the casino operations (Slots & Table Games) department.• Manage, direct and supervise all casino operations personnel.• Administer the overall casino operations department in accordance with management'sdirectives and the policies and procedures described in the Internal Control System.• Establish and implement policies and procedures that are consistent with IGB rules and regulations.• Monitor live gaming and electronic gaming device activities for adherence to casino policies and IGB rules and regulations.• Budget and manage casino operations department to maximize revenue and control expenses.• Generate, analyze, and distribute casino operations reports and financials.• Responsible for all gaming equipment including table games, EGDs, and inventory of cards and dice.• Performs the EGD hand-paid payout processes as defined in the Internal Control System.• Effectively handle customer disputes while maintaining the security of the games and customer satisfaction.• Establish patron accounts.• Perform duties and responsibilities associated with the IGB Statewide Voluntary Self Exclusion Program• Perform other duties as assignedQualifications:• Must have knowledge of all main games such as blackjack, roulette, craps, and poker.• Must be 21 years of age or older• Must be able to obtain and maintain a gaming license issued by the Illinois Gaming Board• Must be a high school graduate or equivalent• Must have knowledge of all casino game rules• Must have knowledge of all applicable gaming regulations• Must have 2+ years of casino operations management required• Experience with scheduling and budgeting in a casino environment• Strong organizational, planning, and supervisory skills are required• Must have open work availability to work nights, weekends, and holidaysBase Pay Range:$60,000 - $67,000This range represents the low and high end of the anticipated base salary range for this position. The base salary will depend on a number of factors such as: qualifications, experience level, and skillset.Voluntary full-time employment benefits include medical, dental, and vision; life, AD&D, critical illness, and hospital insurance; short and long-term disability; identity/legal protection; as well as access to FSA and HSA accounts. Full and part-time employees are eligible to contribute to traditional and/or Roth 401(k) plans. Our Employee Assistance Program (EAP) offers counseling for a multitude of topics including (but not limited to) mental health, finances, adult care, disability, and grief.Fairmount Park is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.