Slot Operations Shift Lead - Elevate Guest Experience

Churchill Downs; Erie (Erie County); Hybrid; USD 45,000 - 60,000; Full time

Benefits offered by this job

Health insurance (Vision and Dental)

Paid Time Off

401k with Company Match

Stock Purchase Plan

Team Member Engagement

Team Member Referral Plan

Job summary

Erie, PA – Churchill Downs Incorporated is seeking a Dual Rate Slot Supervisor/Shift Manager to lead the Slots team on the casino floor, deliver top-tier customer service, and ensure regulatory compliance. You will oversee staffing, handle guest concerns, manage jackpot transactions within internal controls, and coordinate with sportsbook and gaming operations.

A high school diploma and at least one year of supervisory experience are preferred.

Qualifications

• Ability to lead and supervise slot operations on shift.
• Knowledge of PGCB regulations and internal controls.
• Strong communication and problem-solving skills.

Responsibilities

• Provide leadership and supervising slot operations on shift.
• Enforce company policies, service standards, and PGCB regulations.
• Maintain staffing levels; handle customer complaints and disputes.

Skills

Leadership

Staff supervision

Customer service

Regulatory compliance

Communication

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

Erie, PA – Churchill Downs Incorporated is seeking a Dual Rate Slot Supervisor/Shift Manager to lead the Slots team on the casino floor, deliver top-tier customer service, and ensure regulatory compliance. You will oversee staffing, handle guest concerns, manage jackpot transactions within internal controls, and coordinate with sportsbook and gaming operations.

A high school diploma and at least one year of supervisory experience are preferred.