Slot Operations Lead — Elevate Guest Service

Rivers Casino; Philadelphia (Philadelphia County); On-site; USD 40,000 - 55,000; Full time

Job summary

A popular casino and entertainment venue in Philadelphia seeks a Slot Operations Supervisor. The role involves supervising team members, assisting guests, and ensuring compliance with gaming regulations. Candidates should possess strong customer service skills and be ready to work flexible shifts. The ideal applicant will have a high school diploma and at least one year of related experience in a casino setting. Join a vibrant team that values engagement and guest service standards.

Qualifications

• Must be 18 years of age or older.
• One or more years in casino related experience.
• Available to work flexible shifts, weekends and holidays.
• Ability to obtain and maintain all necessary licensing.

Responsibilities

• Supervises Slot Operations team members and assists with guest interactions.
• Handles payment of slot machine jackpots and resolves machine malfunctions.
• Complies with regulatory controls and internal procedures.
• Writes and submits shift reports to document activity.

Skills

Excellent customer service and interpersonal skills

Ability to communicate with team members and guests

Motivation of staff through teamwork

Excellent communication skills (written and oral)

Education

High school diploma or equivalent

Job description

A popular casino and entertainment venue in Philadelphia seeks a Slot Operations Supervisor. The role involves supervising team members, assisting guests, and ensuring compliance with gaming regulations. Candidates should possess strong customer service skills and be ready to work flexible shifts. The ideal applicant will have a high school diploma and at least one year of related experience in a casino setting. Join a vibrant team that values engagement and guest service standards.