Dual Rate Slot Supervisor/Shift Manager

Churchill Downs Incorporated; Erie (Erie County); On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

Health insurance

Paid Time Off

401k with company match

Stock Purchase Plan

Team Member Engagement

Team Member Referral Plan

Job summary

Churchill Downs Incorporated is seeking a Dual Rate Slot Supervisor/Shift Manager to lead the Slots team on their shift and deliver top-tier customer service. You will oversee staffing, ensure regulatory compliance, resolve guest concerns, and keep operations smooth on the casino floor while maintaining integrity and confidentiality.

Responsibilities include supervising slot operations, enforcing policies, maintaining staffing, handling complaints, and understanding slot paytables and self-serve

Qualifications

• High school diploma or equivalent required.
• Strong leadership and supervisory abilities.
• Ability to interpret safety rules, procedures, and PGCB regulations.

Responsibilities

• Lead slot operations on shift with focus on customer service, integrity and confidentiality.
• Ensure staffing levels and ensure compliance with company policies and PGCB regulations.
• Oversee jackpot transactions, paytables, and kiosk operations; resolve guest concerns.

Skills

Leadership

Customer service

Staffing

Regulatory compliance

Communication

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

Erie, PA, US, 16509

Pay Range:

Presque Isle Downs & Casino, conveniently located off of I90 in Erie, PA, features table games, slots, sportsbook, entertainment, live thoroughbred horse racing, and year-round simulcast racing. The casino features the latest technology and amenities designed for guest comfort and expectations. The property features three restaurants, including two award-winning restaurants - Churchill's Bourbon & Brew and LBV Steakhouse. If you or someone you know has a gambling problem, help is available. Call 1-800-GAMBLER.

Benefits of being a PID team member…

• Health insurance (including Vision and Dental!) the first of the month following 30 days of employment for regular FT Team Members
• Accrual of Paid Time Off for FT and PT
• 401k with Company Match - 100% vested at sign up
• Company Stock Purchase Plan
• Team Member Engagement
• Team Member Referral Plan

JOB SUMMARY

Looking for a fun and exciting career? Join the Slot Operations team as a Dual Rate Slot Supervisor/Shift Manager. You will lead and support the Slots team on your shift while delivering top-tier customer service. In this position you’ll oversee staffing, ensure compliance with regulations, resolve guest concerns, and keep everything running smoothly on the casino floor - all while maintaining integrity, confidentiality, and a sharp eye for detail.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Candidate is responsible for providing leadership and supervising slot operations on their shift while maintaining the highest standard of customer service, integrity, and confidentiality.

• Candidate is responsible for enforcement of all company and departmental policies, service standards and PGCB regulations.
• Candidate is responsible for maintaining proper staffing levels throughout shift and making adjustments as needed.
• Candidate is responsible for handling customer complaints and disputes.
• Candidate will complete the necessary paperwork associated with the daily functions of the slot department including, but not limited to, shift reports, ATE slips, and corrective actions.
• Through company training candidate must be familiar with, and have a working knowledge of, the operations and paytables of the slot machines and self-serve sports wagering kiosks.
• Candidate will monitor sportsbook video programing and make adjustments as necessary to maintain adequate sports coverage in sports wagering areas.
• Candidate is responsible for ensuring that all jackpot transactions are completed accurately, jackpot slips and payment procedures are in compliance with departmental internal controls and are completed within a reasonable amount of time.
• Candidate will help out on the casino floor with patron calls and questions when possible.
• When walking through aisle ways, Candidate should make sure all vacant, nonfixed slot seating is appropriate tucked in as close the slot machine as possible and aisle way is maintained.
• May issue a complimentary/promotional expense in accordance with the approved comp matrix.
• Other duties may be assigned.

SUPERVISORY RESPONSIBILITIES

Candidate will monitor staffing levels and make adjustments as needed; coach and counsel employees; enforce all rules, service standards, policies and PGCB regulations.

REQUIRED SKILLS AND ABILITIES

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

LANGUAGE ABILITY

Ability to read and interpret documents such as safety rules, operations and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization. Ability to effectively coach and counsel employees.

MATH ABILITY

Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions, and decimals.

REASONING ABILITY

Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.

COMPUTER SKILLS

Must possess intermediate PC skills. Microsoft Office experience required.

CERTIFICATES AND LICENSES

Must be able to obtain and maintain appropriate licensing from the Pennsylvania Gaming Control Board.

EDUCATION AND EXPERIENCE

High school diploma or equivalent. One year supervisor experience is preferred.

PHYSICAL REQUIREMENTS & WORKING CONDITIONS

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an associate encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The noise level is loud when on the casino floor. Candidate will be exposed to smoke when on the casino floor. Confidentiality and gaming experience is a must.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The employee will be required to stand and walk for extended periods of time. Employee must be able to lift up to 40 pounds. Employee must be able to talk and hear in order to ensure proper communication. This job requires strong vision skills, including close vision, peripheral vision and ability to adjust focus.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or disability. We are an equal opportunity employer.

Work With Us

Churchill Downs Incorporated is an inclusive and fun place to work. We celebrate unique approaches and points of view. We believe diversity is a mindset that drives excellence. We're always learning, evolving and growing. We innovate through mutual respect of ideas and collaboration. This allows us to build a common language that inspires our team members and propels us toward the achievement of our vision.