Slot Operations Leader: Guest Service & Compliance

Cedar Crossing Casino & Entertainment Center; Cedar Rapids (IA); On-site; USD 42,000 - 62,000; Full time

Job summary

Cedar Crossing Casino & Entertainment Center in Cedar Rapids, IA seeks a Slot Shift Manager to lead gaming-floor operations and deliver exceptional guest service. This is a full-time management role focused on compliance, team leadership, and operational efficiency on the casino floor.

Responsibilities include supervising staff, ensuring proper jackpot processing, and maintaining documentation and controls while coordinating with surveillance and compliance teams.

Qualifications

• High school diploma or GED, plus supervisory experience in a high-volume setting.
• Strong leadership and guest-service orientation required.
• Excellent communication and decision-making abilities.
• Willingness to work nights, weekends and holidays.

Responsibilities

• Oversee smooth operation of the gaming floor during shift.
• Maintain compliance with company policies and state regulations.
• Provide on-floor leadership and direction to team members.
• Ensure accurate jackpot transactions and internal controls.
• Monitor guest service levels and handle service recovery as needed.

Skills

Guest service excellence

Leadership

Communication

Problem solving

Education

High school diploma or GED

Tools

Microsoft Office

Slot CMS

Job description

Cedar Crossing Casino & Entertainment Center in Cedar Rapids, IA seeks a Slot Shift Manager to lead gaming-floor operations and deliver exceptional guest service. This is a full-time management role focused on compliance, team leadership, and operational efficiency on the casino floor.

Responsibilities include supervising staff, ensuring proper jackpot processing, and maintaining documentation and controls while coordinating with surveillance and compliance teams.