Slot Operations Lead - Guest Experience

Lakeside Hotel Casino; Osceola (IA); On-site; USD 25,000 - 35,000; Full time

Job summary

Lakeside Hotel Casino in Osceola, IA is hiring a Slot Attendant. You will support the Slot Department Supervisor, monitor machine activity, and help guests with questions and jackpots to ensure a smooth, entertaining gaming experience.

This role requires a high school diploma or equivalent, 1 year of leadership in slot operations, and the ability to obtain an Iowa Racing and Gaming Commission license. Strong English communication and basic computer skills are essential.

Qualifications

• High school diploma or equivalent required.
• Min 1-year slot operations leadership experience preferred.
• Must be able to obtain and maintain an Iowa Racing and Gaming Commission License.

Responsibilities

• Assist the Slot Department Supervisor to maintain an efficient operation during shift.
• Monitor and report employee activities to the Slot Department Supervisor.
• Train new employees for the assigned shift to ensure proper knowledge.
• Observe activities in Slot Department areas for irregularities.
• Ensure slot machines function properly and are played legitimately.
• Shall act as a signatory on jackpots per SOP.
• Enforce policies on security of monies, parts, equipment, and documentation.
• Provide exceptional customer service to all guests.

Skills

English communication

Education

High school diploma or equivalent

Iowa Racing and Gaming Commission License

Job description

Lakeside Hotel Casino in Osceola, IA is hiring a Slot Attendant. You will support the Slot Department Supervisor, monitor machine activity, and help guests with questions and jackpots to ensure a smooth, entertaining gaming experience.

This role requires a high school diploma or equivalent, 1 year of leadership in slot operations, and the ability to obtain an Iowa Racing and Gaming Commission license. Strong English communication and basic computer skills are essential.