Slot Floor Lead & Guest Experience Manager

Cedar Crossing Casino & Entertainment Center; Cedar Rapids (IA); On-site; USD 45,000 - 70,000; Full time

Job summary

Cedar Crossing Casino & Entertainment Center in Cedar Rapids, IA is seeking a Full Time Manager to ensure regulatory compliance and smooth gaming floor operations. You will lead a team, supervise staff, and coordinate with multiple departments to deliver excellent guest service.

The role requires a high school diploma or GED plus two years of supervisory experience in a fast‑paced setting, with strong PC skills and decision‑making ability.

Qualifications

• High school diploma or GED plus two years supervisory experience in a high-volume, complex environment.
• Excellent PC skills with Microsoft applications.
• Ability to work in an intense, fast-paced environment requiring concentration and independent decisions.

Responsibilities

• Provides next-level guest service to internal and external guests; reflects Cedar Crossing culture.
• Maintains confidentiality of privileged information per procedures and regulations.
• Ensures compliance with department policies, procedures, controls, and regulations.
• Creates and fosters an environment of support and motivation for Team Members.
• Completes reports and projects assigned by the Gaming Manager.
• Ensures accurate jackpot transactions and compliance with internal controls; processes jackpot slips/payments.
• Oversees proper operation of gaming machines for guest play.
• Coordinates with manager regarding scheduling and guest satisfaction concerns.
• Assists with staff training and CTR/SAR procedures.
• Maintains and reports paperwork per compliance procedures.
• Reviews and approves gaming documentation within authorization levels.
• Maintains safeguards over monies, forms, and records.
• Follows Company Service Standards model.
• Develops department standards, guidelines, and objectives.
• Supports staffing and on-floor leadership during shifts.
• Conducts shift briefings to communicate priorities and updates.
• Monitors gaming floor activity to identify issues and opportunities.
• Collaborates with Surveillance, Security, and Compliance on suspicious activity.
• Keeps knowledge of slot system functionality and troubleshoots issues.
• Supports inventory control for slot supplies and related materials.
• Tracks KPIs and escalates trends to management.
• Assists with scheduling and staffing coverage to maintain service levels.
• Addresses issues among department employees.
• Reviews subordinate work for compliance with standards.
• Resolves problems within authority and escalates beyond to supervisor.
• Keeps supervisor informed of relevant activities.
• Other duties as assigned.

Skills

Read/write simple instructions/ memos

Effective communication with all team

Fast-paced work adaptability

Education

HS diploma or GED + 2 years supervisory experience

Tools

Microsoft Office

Job description

Cedar Crossing Casino & Entertainment Center in Cedar Rapids, IA is seeking a Full Time Manager to ensure regulatory compliance and smooth gaming floor operations. You will lead a team, supervise staff, and coordinate with multiple departments to deliver excellent guest service.

The role requires a high school diploma or GED plus two years of supervisory experience in a fast‑paced setting, with strong PC skills and decision‑making ability.