Slot Floor Leader: Operations & Guest Experience

Laguna Development Corp; Albuquerque (NM); On-site; USD 42,000 - 66,000; Full time

Job summary

Laguna Development Corporation seeks a Slot Supervisor to oversee each shift’s slot operations, supervise staff, and ensure an exceptional guest experience. You will train team members, monitor payouts, balance funds, and address discrepancies while upholding privacy and security standards.

The role requires knowledge of slot rules and gaming regulations, strong arithmetic skills, and the ability to handle guest concerns calmly.

Qualifications

• High school diploma or GED preferred.
• 0–1 year of leadership or supervisory experience in a slot department or prior management role; casino experience preferred.

Responsibilities

• Supervise and train slot staff on each shift.
• Oversee daily technical and administrative operations and protect assets.
• Manage payouts, monitor fills, balances, and discrepancies.
• Schedule staff and approve time-off requests while controlling labor costs.
• Maintain required logs, comply with tribal, federal, and state gaming regulations.

Skills

Leadership

Team supervision

Scheduling

Customer service

Data interpretation

Decision making

Problem-solving

Planning

Arithmetic calculations

Education

High school diploma or GED

Tools

Microsoft Word

Excel

PowerPoint

Outlook

Kronos

Job description

Laguna Development Corporation seeks a Slot Supervisor to oversee each shift’s slot operations, supervise staff, and ensure an exceptional guest experience. You will train team members, monitor payouts, balance funds, and address discrepancies while upholding privacy and security standards.

The role requires knowledge of slot rules and gaming regulations, strong arithmetic skills, and the ability to handle guest concerns calmly.