Slot Floor Supervisor (Swing Shift) - Lincoln

WarHorse Gaming; Lincoln (NE); Sur place; USD 31 000 - 44 000; Plein temps

Avantages offerts par ce poste

Federal Employees Medical Coverage

Full Insurance Coverage

401K with Immediate Vesting & Company+

Quarterly Incentive Program

Vacation, Holiday & Sick Days

Discounted Meal Program

Résumé du poste

WarHorse Gaming Lincoln, LLC is seeking a Slot Floor Supervisor to oversee daily slot floor operations on a swing shift in Lincoln, NE. The role focuses on exceptional guest service, team supervision, and adherence to internal controls and gaming regulations to ensure smooth, compliant operations.

The position requires at least 3 years in a guest-service environment, strong organizational skills, and proficiency with Microsoft Office and mobile devices.

Qualifications

• Must be 21 years of age or older.
• High school diploma, GED, or equivalent experience.
• Minimum of three years in a guest service/customer-service environment.
• Strong organizational skills and attention to detail.
• Excellent analytical, problem-solving, and decision-making abilities.
• Proficiency with Microsoft Office Suite or related software.
• Ability to use mobile devices, tablets, and touchscreen technology.

Responsabilités

• Oversee daily slot floor operations in line with company policies, procedures, and regulatory requirements.
• Support and reinforce exceptional guest service standards across the Slot Operations team.
• Assist with developing and implementing customer service strategies for Slot Operations.
• Pay and verify jackpots over predetermined thresholds in accordance with Internal Controls.
• Create and manage daily and weekly staff schedules based on operational needs.
• Ensure compliance with federal currency transaction reporting requirements.
• Respond to guest concerns professionally, demonstrating empathy, active listening, and follow-through.
• Maintain accountability for assigned keys, radios, handheld devices, and other company-issued equipment.
• Attend all required training sessions and operational meetings.
• Follow the Company Compulsive and Problem Gambling Plan, including regulations prohibiting service to minors or intoxicated guests.
• Maintain scheduling flexibility to support business demands.
• Perform other duties as assigned.

Connaissances

Customer service

Attention to detail

Problem solving

Microsoft Office

Mobile devices

Formation

High school diploma

Outils

Microsoft Office Suite

Description du poste

Slot Floor Supervisor

WarHorse Gaming Lincoln, LLC, a division of Ho-Chunk, Inc.

Location

Lincoln, NE

Job Type

Full-time | Swing Shift; Schedule varies based on business needs

Compensation & Benefits

• Salary Range:$27.40/hour
• Comprehensive benefits package:
• Federal Employees Medical Coverage
• Full Insurance Coverage offerings
• 401K with Immediate Vesting & Company Match
• Quarterly Incentive Program
• Vacation, Holiday & Sick Days
• Discounted Meal Program

About Ho-Chunk, Inc. & WarHorse Gaming

Ho-Chunk, Inc. is the award-winning economic development corporation of the Winnebago Tribe of Nebraska. Its mission is to drive long-term economic growth and create meaningful employment opportunities for Tribal members. Through a diverse portfolio of businesses, Ho-Chunk, Inc. supports community development while preserving culture and strengthening sovereignty.

WarHorse Gaming is a gaming and entertainment division of Ho-Chunk, Inc., developed in partnership with the Nebraska Horsemen’s Benevolent and Protective Association (HBPA). The company is responsible for managing the expansion of casino gaming at Nebraska’s historic horse racing venues, with properties in Lincoln, Omaha, and South Sioux City. WarHorse Gaming blends state-of-the-art casino operations with local economic development and community impact. Rooted in Tribal values and driven by guest experience, WarHorse aims to create premier destinations that elevate entertainment in the region.

Our Work Is Guided By Our Core NATIVE Values

• Native American Owned & Proud – Serving the Winnebago Tribe of Nebraska.
• Accountable – To always do what’s right.
• Team-Focused – For inclusive progress.
• Innovative – In creating solutions.
• Visionary – In our purpose and direction.
• Excellence – Through learning and performance.

Position Summary

The Slot Floor Supervisor oversees daily Slot Operations activities during an assigned shift, ensuring compliance with internal controls, gaming regulations, and company policies. This role supports exceptional guest service, supervises slot floor operations, and assists with team leadership, scheduling, and operational oversight in a fast-paced casino environment.

Key Responsibilities

• Oversee daily slot floor operations in accordance with company policies, procedures, and regulatory requirements
• Support and reinforce exceptional guest service standards across the Slot Operations team
• Assist with developing and implementing customer service strategies for Slot Operations
• Pay and/or verify jackpots over predetermined thresholds in accordance with Internal Controls
• Create and manage daily and weekly staff schedules based on operational needs
• Ensure compliance with federal currency transaction reporting requirements
• Respond to guest concerns professionally, demonstrating empathy, active listening, and follow-through
• Maintain accountability for assigned keys, radios, handheld devices, and other company-issued equipment
• Attend all required training sessions and operational meetings
• Follow the Company Compulsive and Problem Gambling Plan, including regulations prohibiting service to minors or intoxicated guests
• Maintain scheduling flexibility to support business demands
• Perform other duties as assigned

Qualifications & Experience

Required

• Must be 21 years of age or older
• High school diploma, GED, or equivalent experience
• Minimum of three (3) years of experience in a guest service or customer service–driven environment
• Strong organizational skills and attention to detail
• Excellent analytical, problem-solving, and decision-making abilities
• Proficiency with Microsoft Office Suite or related software
• Ability to use mobile devices, tablets, and touchscreen technology

Preferred

• Experience in a high-volume, complex resort or casino environment
• Technical knowledge of slot machines and slot systems
• Experience training or mentoring team members
• Familiarity with player tracking systems and complimentary guidelines

Security Clearance

Not applicable

Work Environment & Physical Requirements

• Exposure to secondhand smoke and standard casino environmental conditions
• Prolonged standing and walking throughout the casino floor
• Ability to lift up to 50 pounds
• Regular use of handheld devices and communication equipment
• Requires visual acuity, hearing, and manual dexterity to perform operational tasks

Schedule

Due to the nature of the hospitality and entertainment industry, team members must be able to work varying schedules, including nights, weekends, holidays, and extended hours based on business needs.

Drug-Free Workplace

WarHorse Gaming Lincoln, LLC is a drug-free workplace. All new hires must successfully complete a pre-employment drug screening. Employees may be subject to random drug screenings during employment.

Why Join This Team?

• A mission-driven culture dedicated to economic advancement and community impact
• Guided by strong NATIVE values and tribal-owned purpose
• Career stability and opportunities across diverse industries
• A collaborative work environment that encourages innovation and professional growth

Our Commitment to Diversity

Ho-Chunk, Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Preference may be extended to persons of Indian descent in accordance with applicable laws.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.