Slot Floor Leader: Elevate Guest Experience

MGM Resorts International; Oxon Hill (MD); On-site; USD 70,000 - 93,000; Full time

Benefits offered by this job

Health & Income Protection benefits

Access to hotel, food and beverage, &f

Free meals in our employee dining room

Free parking on and off shift

Healthcare, financial, and time off

Professional and personal development

Job summary

The MGM Resorts International is seeking a Slot Manager at MGM National Harbor on the East Coast to lead a high-energy team and champion our SHOW service standards, delivering outstanding guest experiences on the gaming floor.

You will develop talent, elevate employee engagement, and drive operational excellence while pursuing career growth opportunities across the MGM Resorts portfolio.

Qualifications

• High school diploma, GED, or equivalent.
• Two years of customer service experience at a similar resort setting.
• Previous slots supervisory/management experience preferred.

Responsibilities

• Assist the Senior Slot Managers with human resource responsibilities to include training, issuing discipline and ensure the proper documentation of all actions taken for assigned staff members.
• Use strategies to engage employees, foster a positive work environment, gather and resolve employee issues, and retain top performers.
• Maintain ongoing communication with employees to share information, listen to feedback, and role-model S.H.O.W. standards.
• Effectively develop and mentor hourly employees to support employees’ career goals and to ensure all departmental standards and goals are understood and met.
• Deliver a level of guest service which is consistent with the company’s and property’s core service standards.
• Manage team expectations, ensuring compliance with departmental and company policies.
• Provide instruction, training and implementation of service and other company programs to staff.
• Research and resolve guest and / or employee issues effectively and professionally.
• Manage, organize, and complete assigned projects with attention to detail within the established deadline.
• Delegate job duties and tasks to employee’s utilizing SHOW as the basis for guest engagement.
• Ensure inventory of all company equipment and sensitive keys during shift are maintained and accounted for.
• Protect the confidentiality of company files and documents under immediate control.

Skills

Customer service

Leadership

Employee training

Communication

Education

High school diploma or GED

Job description

The MGM Resorts International is seeking a Slot Manager at MGM National Harbor on the East Coast to lead a high-energy team and champion our SHOW service standards, delivering outstanding guest experiences on the gaming floor.

You will develop talent, elevate employee engagement, and drive operational excellence while pursuing career growth opportunities across the MGM Resorts portfolio.