VIP Guest Experience Host

MGM Resorts International

Oxon Hill (MD)

On-site

USD 56,000 - 74,000

Full time

14 days+

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Benefits offered by this job

Health benefits

Discounts on hotel, dining, shopping

Free meals in employee dining room

Free parking

Healthcare, financial, and time off

Professional development and volunteer

Job summary

MGM Resorts International is seeking an Executive Host at MGM National Harbor to bring energy and VIP service to the casino floor. You will expedite high-priority guest requests, make quick decisions, and ensure interactions deliver exceptional experiences for our valued guests.

The role focuses on cultivating high-value relationships, growing the guest base, and delivering exclusive incentives while collaborating with internal teams for events and activations.

Qualifications

Minimum 21 years of age.
One year of prior relevant experience.
Two years of casino marketing, VP services, or sales experience preferred.

Responsibilities

Guest Relationship Management: Cultivate strong, lasting relationships with high-value players by delivering personalized service and memorable experiences.
Business Growth & Client Acquisition: Proactively seek out and develop new casino clientele to grow the property's player base and drive revenue.
Incentive Delivery: Execute guest incentives—including comps, special offers, and exclusive access—to reward loyalty and drive continued visitation.
On-Property Support & Events: Collaborate with internal teams to elevate the guest experience on property and represent the brand at key events and activations.

Skills

Guest relationship management

Sales experience

Job description

The role focuses on cultivating high-value relationships, growing the guest base, and delivering exclusive incentives while collaborating with internal teams for events and activations.

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