Slot Floor Lead: Guest Service & Team Coaching

Happy Valley Casino; State College (Centre County); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Medical Insurance

Dental & Vision Insurance

Life Insurance

Retirement Options

Employee Discounts

Free Employee Dining

Growth Opportunities

PTO

Job summary

Happy Valley Casino in State College, PA is hiring a Slot Supervisor to lead the Slots team. This full-time role reports to the Slot Manager and emphasizes guest service, supervision, and floor operations.

You will coach attendants, resolve issues, and ensure policy compliance while coordinating with the Slots Operations staff. The position requires leadership, reliability, and the ability to manage multiple tasks in a fast-paced environment, with weekends/holidays and licensing requirements to

Qualifications

• High School Diploma or equivalent preferred.
• Supervisory experience preferred.
• Valid Pennsylvania Driver's License required.
• Strong leadership, communication, and organizational skills.
• Ability to coach, motivate, and develop team members.
• Ability to work independently and prioritize multiple tasks in a fast-paced environment.
• Frequent ability to lift up to 30 pounds.
• Able to stand and walk 6-8+ hours per shift.
• Flexibility for varied schedules; weekends/holidays as needed.
• Ability to obtain/maintain Pennsylvania Gaming copies and licenses.

Responsibilities

• Supervise Slots Attendants and provide coaching and evaluations.
• Resolve guest complaints and disputes on the floor.
• Administer department rules, policies and regulations.
• Document and issue disciplinary actions when needed.
• Maintain positive, fair, and consistent treatment of staff.
• Direct-line communication with Slots Operations staff.
• Maintain employee history sheets and shift coverage.
• Perform other duties as assigned.

Skills

Supervisory experience

Leadership

Communication

Organizational skills

Coaching/Development

Multitasking

Customer service

Education

High School Diploma or equivalent

Job description

Happy Valley Casino in State College, PA is hiring a Slot Supervisor to lead the Slots team. This full-time role reports to the Slot Manager and emphasizes guest service, supervision, and floor operations.

You will coach attendants, resolve issues, and ensure policy compliance while coordinating with the Slots Operations staff. The position requires leadership, reliability, and the ability to manage multiple tasks in a fast-paced environment, with weekends/holidays and licensing requirements to