Front-of-House Shift Supervisor — Casino Dining Lead

Happy Valley Casino; State College (Centre County); Hybrid; USD 48,000 - 50,000; Full time

Benefits offered by this job

Medical Dental Vision Insurance

Company Paid Life Insurance

Voluntary Insurance Options

Retirement Options

Employee Assistance Program

National & Local Discounts

Free Employee Dining

Employee Recognition Program

PTO that supports work/life balance

Job summary

Happy Valley Casino in State College, PA is seeking a Food and Beverage Shift Supervisor to support daily front-of-house operations. This hands-on leadership role coordinates service, supervises staff, maintains shift records, and ensures guests receive exceptional service.

The successful candidate will have prior F&B or hospitality experience, strong leadership and communication skills, and the ability to manage records and balance cashiering stations.

Qualifications

• Previous food and beverage or hospitality experience; prior leadership or supervisory experience is preferred.
• Strong leadership, communication, organizational, and customer-service skills.
• Ability to balance cashiering stations and maintain accurate records.
• Must be able to stand and walk 6–8+ hours per shift.
• Flexible schedule with weekends and holidays as required.

Responsibilities

• Assist with opening and closing responsibilities for the assigned work area.
• Balance cashiering stations at shift start/end and ensure accurate records.
• Assist with staff training and set floor plans for the day.
• Ensure the highest level of customer service per quality standards.
• Adhere to Food and Beverage policies and procedures.
• Relay guest compliments and complaints to the Food and Beverage Director.
• Supervise front-of-house staff during shifts and fill in as needed.

Skills

Leadership

Communication

Customer service

Organizational skills

Supervisory experience

Job description

Happy Valley Casino in State College, PA is seeking a Food and Beverage Shift Supervisor to support daily front-of-house operations. This hands-on leadership role coordinates service, supervises staff, maintains shift records, and ensures guests receive exceptional service.

The successful candidate will have prior F&B or hospitality experience, strong leadership and communication skills, and the ability to manage records and balance cashiering stations.