Slot Floor Lead — Guest Service & Compliance

WarHorse Gaming; Omaha (NE); On-site; USD 31,000 - 44,000; Full time

Benefits offered by this job

401(k) with immediate vesting

Vacation, holidays, and sick time

Discounted team meal program

Job summary

WarHorse Gaming Omaha – Graves seeks a Slot Floor Supervisor to oversee the Slot Operations on assigned shifts. Ensure compliance with internal controls and regulations while delivering exceptional guest service and supporting team performance.

The role requires experience in a casino environment, strong organizational ability, and proficiency with slot systems. Flexibility to work varying schedules and attend required meetings is essential.

Qualifications

• Minimum of three (3) years of guest service or customer-focused experience in a high-volume casino or resort environment preferred.
• Strong organizational skills with attention to detail.
• Proficiency with Microsoft Office; experience with slot systems strongly preferred.

Responsibilities

• Oversee daily operations of the Slot Operations department on assigned shift.
• Ensure compliance with company policies, internal controls, and regulations while delivering guest service.
• Pay and verify jackpots over designated amounts per Internal Controls.
• Create and manage daily and weekly team schedules.
• Uphold currency transaction reporting requirements.

Skills

Guest service experience

Organizational skills

Slot systems knowledge

Training others

Proficient in Microsoft Office

Mobile devices proficiency

Education

High school diploma or GED

Tools

Slot machines knowledge

Job description

WarHorse Gaming Omaha – Graves seeks a Slot Floor Supervisor to oversee the Slot Operations on assigned shifts. Ensure compliance with internal controls and regulations while delivering exceptional guest service and supporting team performance.

The role requires experience in a casino environment, strong organizational ability, and proficiency with slot systems. Flexibility to work varying schedules and attend required meetings is essential.