Slot Floor Supervisor — Casino Slot Operations Leader

WarHorse Gaming LLC; Omaha (NE); On-site; USD 31,000 - 44,000; Full time

Benefits offered by this job

Medical insurance

401(k) with company match

Vacation and holidays

Job summary

WarHorse Gaming LLC seeks a Slot Floor Supervisor – Graves to lead daily Slot Operations, ensure service excellence, and uphold internal controls on an assigned shift. You will manage jackpots, schedules, and equipment, while maintaining compliance with gaming regulations and company policies.

The role requires 21+ with a high school diploma or GED and 3+ years in a guest-service role within a casino. Strong organizational, analytical, and MS Office skills are essential.

Qualifications

• Must be 21 years of age or older.
• High school diploma or GED required; relevant experience may be considered.
• Minimum of three (3) years of experience in guest service or customer-focused role within a high-volume casino environment.
• Strong organizational skills with exceptional attention to detail.
• Proven analytical, problem-solving, and decision-making abilities.
• Proficiency in Microsoft Office Suite; experience with slot systems strongly preferred.
• Technical understanding of a wide range of slot machines and systems with the ability to train others.
• Comfortable using mobile devices, touch-screen technology, smartphones, and tablet applications.
• Ability to learn and utilize player tracking systems and complimentary guidelines consistent with industry standards.

Responsibilities

• Oversee daily operations of the Slot Operations department on assigned shift.
• Ensure compliance with company policies, internal controls, and regulations while delivering guest service.
• Payscale and verify jackpots over designated amounts per Internal Controls.
• Create and manage daily and weekly team schedules.
• Maintain security and accountability of keys, radios, devices, and equipment.
• Provide courteous, professional guest service and resolve concerns with empathy.
• Attend required meetings and training sessions.
• Comply with Gambling and regulatory requirements including minors and intoxicated guests.

Skills

Guest focus

Team leadership

Analytical thinking

Microsoft Office

Slot systems

Training others

Mobile devices

Touch-screen tech

Player tracking systems

Education

High school diploma or GED

Tools

Slot systems software

Tablet applications

Job description

WarHorse Gaming LLC seeks a Slot Floor Supervisor – Graves to lead daily Slot Operations, ensure service excellence, and uphold internal controls on an assigned shift. You will manage jackpots, schedules, and equipment, while maintaining compliance with gaming regulations and company policies.

The role requires 21+ with a high school diploma or GED and 3+ years in a guest-service role within a casino. Strong organizational, analytical, and MS Office skills are essential.