Slot Floor Supervisor — Elevate Casino Ops & Guest Service

Ho-Chunk, Inc.; Omaha (NE); On-site; USD 31,000 - 44,000; Full time

Benefits offered by this job

Federal Employees Medical Coverage

Comprehensive Medical, Dental, and Vis

401(k) with Immediate Vesting and Team

Quarterly Incentive Program

Vacation, Holiday, and Sick Time

Discounted Team Member Meal Program

Job summary

Ho-Chunk, Inc. in Omaha is seeking a Slot Floor Supervisor for Graves at WarHorse Gaming Omaha. The role is based on the Grave’s floor and pays $27.40/hour.

You will oversee daily Slot Operations, ensure compliance with policies and regulations, and deliver exceptional guest service on shift. Candidates need at least 3 years of guest-service experience in a high-volume casino or resort, strong organizational skills, and familiarity with slot systems.

Qualifications

• Must be 21 years of age or older.
• High school diploma or GED required; relevant experience may be considered.
• Minimum of three (3) years of experience in a guest service or customer-focused role within a high-volume, complex casino or resort environment preferred.
• Strong organizational skills with exceptional attention to detail.
• Proven analytical, problem-solving, and decision-making abilities.
• Proficiency in Microsoft Office Suite; experience with slot systems strongly preferred.
• Technical understanding of a wide range of slot machines and systems with the ability to train others.
• Comfortable using mobile devices, touch-screen technology, smartphones, and tablet applications.
• Ability to learn and utilize player tracking systems and complimentary guidelines consistent with industry standards.

Responsibilities

• Oversee daily operations of Slot Operations on assigned shift.
• Ensure compliance with company policies, internal controls, and regulations.
• Payout and verify jackpots over designated amounts per internal controls.
• Create and manage daily and weekly team schedules.
• Maintain security and accountability of keys, radios, and equipment.
• Provide timely, courteous guest service and resolve concerns with empathy.
• Attend required meetings and training sessions.
• Comply with Compulsive and Problem Gambling Plan and minors intoxication rules.
• Work flexible schedules as needed.
• Perform other duties as assigned.

Skills

Guest service

Organizational skills

Analytical thinking

Communication

Problem solving

Flexibility

Education

High school diploma or GED

Tools

Microsoft Office Suite

Slot systems

Mobile devices

Job description

Ho-Chunk, Inc. in Omaha is seeking a Slot Floor Supervisor for Graves at WarHorse Gaming Omaha. The role is based on the Grave’s floor and pays $27.40/hour.

You will oversee daily Slot Operations, ensure compliance with policies and regulations, and deliver exceptional guest service on shift. Candidates need at least 3 years of guest-service experience in a high-volume casino or resort, strong organizational skills, and familiarity with slot systems.