Slot Floor Guest Experience Specialist

Sycuan; El Cajon (CA); On-site; USD 2,066,000 - 3,031,000; Full time

Job summary

Sycuan on the California gaming floor seeks a Slot Attendant to greet guests, assist with gameplay, and maintain a safe, energetic environment on the slot floor.

You will explain slot rules, process jackpots, and coordinate with team members to ensure service excellence and regulatory compliance. The role requires strong communication, cash handling, and the ability to stand for long periods.

Qualifications

• Must understand and retain slot rules, regulations and procedures.
• Cash handling experience and accuracy in fast-paced settings.
• Ability to read, write and communicate effectively in English.
• Ability to stand, walk or sit for extended periods and carry 10+ lb.
• Comfort working in a smoking environment and interacting with guests.

Responsibilities

• Provide guest service and support on the slot floor.
• Explain slot game rules and pay tables to guests.
• Address service-related needs and respond to requests quickly.
• Process jackpots and related payments accurately.
• Maintain open communication with slot personnel about incidents.
• Adhere to regulatory requirements and safety procedures.

Skills

Slot rules compliance

Cash handling

Clear communication

English proficiency

Guest interaction

Multi-tasking

Attention to detail

Education

High School diploma or equivalent

1 year guest service experience

Tools

Oasis system

Job description

Sycuan on the California gaming floor seeks a Slot Attendant to greet guests, assist with gameplay, and maintain a safe, energetic environment on the slot floor.

You will explain slot rules, process jackpots, and coordinate with team members to ensure service excellence and regulatory compliance. The role requires strong communication, cash handling, and the ability to stand for long periods.