Slot Floor Host - High-Energy Guest Experience (Night)

Caesars Entertainment Corporation; Joliet (IL); On-site; USD 10,000 - 15,000; Part time

Benefits offered by this job

Tips

Job summary

Caesars Entertainment Corporation at Harrah's Joliet Casino is seeking a part-time slot attendant to actively patrol assigned sections, celebrate slot wins with guests, and deliver memorable guest interactions. You will ensure smooth slot operations, communicate slot floor status, and assist customers with service requests during evening shifts.

The role requires a high school diploma or equivalent, basic math skills, and the ability to lift up to 40 lbs.

Qualifications

• High school diploma or equivalent required.
• Must possess basic math skills. Previous money handling experience preferred.
• Must be flexible with schedule to include nights, holidays and weekends.
• Must present a well-groomed and professional appearance.
• Must be able to lift, push, pull and carry at least 40 lbs.
• Must be able to turn keys constantly.
• Must be able to bend, crouch, kneel and twist.
• Must be at least 21 years of age.

Responsibilities

• Actively patrols assigned sections looking for opportunities to surprise and delight guests.
• Enhances guest’s slot entertainment experience by creating a fun, high-energy environment through the celebration of slot wins and building players’ perception of luck.
• Displays attentive, upbeat and enthusiastic behavior during each and every “Moment of Truth” interaction throughout the shift.
• Develops customer loyalty by delivering unparalleled guest interactions as directed by company trained initiatives.
• Clearly communicates functionality of Slot Floor (i.e. Fast Cash- ticket in/ticket out).
• Responds to the right customers in the right order for service requests including slot dispatch, slot candle lights, radio, and customers while meeting or exceeding department service standards.
• Verifies and counter signs hand paid jackpots.
• Resolves guest’s complaints through the use of Service Recovery with a sense of urgency and empathy with approved levels of authority.
• Keeps slot areas clean, secure and well maintained.

Skills

Guest service

Communication

Education

High school diploma or equivalent

Job description

Caesars Entertainment Corporation at Harrah's Joliet Casino is seeking a part-time slot attendant to actively patrol assigned sections, celebrate slot wins with guests, and deliver memorable guest interactions. You will ensure smooth slot operations, communicate slot floor status, and assist customers with service requests during evening shifts.

The role requires a high school diploma or equivalent, basic math skills, and the ability to lift up to 40 lbs.