Slot Floor Specialist: Jackpot & Guest Service

Four Queens Hotel & Casino

Las Vegas (NV)

On-site

USD 32,000 - 45,000

Full time

14 days+

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Job summary

Four Queens Hotel & Casino in Las Vegas is seeking a Slot Attendant responsible for processing jackpots, W2Gs, specialty fills, and assisting guests with concerns in assigned areas. You will ensure compliance with policies and maintain a professional, friendly demeanor.

Key duties include handling customer service calls across up to 400 slot machines, troubleshooting simple machine problems, paying jackpots, and maintaining accurate money pouch and floor bank records while upholding safety and

Qualifications

Basic reading, writing and arithmetic skills required; typically gained from a high school diploma or equivalent.
Must have a basic working knowledge of slot machine payouts and payout schedules; usually 1–3 years of related experience.
Ability to perform basic computer skills to accurately process jackpots and W2G's.

Responsibilities

Processes jackpots, W2G's, and specialty fills in assigned area.
Performs customer service calls in an area covering up to 400 slot machines.
Troubleshoots slot machine problems and clears simple jams; notifies technicians for major malfunctions.
Greets guests professionally and offers help; maintains a positive company image.
Pays jackpots in accordance with policies; responsible for money pouch and floor bank accounting.
Identifies and resolves guest concerns by patrolling the area.
Other duties as assigned.