Sleep Test Coordinator - Patient Support & Admin

20four7va; United States; À distance; USD 42 000 - 56 000; Plein temps

Avantages offerts par ce poste

Competitive rates

Weekly payments

Free training and upskilling

Constant support and guidance

Résumé du poste

20four7VA offers offshore independent contractor support to clients worldwide, with Daybreak providing at-home sleep apnea diagnosis and treatment. We are hiring for a patient engagement specialist to guide sleep test completion and coordinate with clinical and marketing teams.

The role requires strong English, 2+ years in customer service or patient engagement, and comfort with CRM tools. Comprehensive training and ongoing guidance are provided.

Qualifications

• 2+ years in customer service, admin support or patient engagement
• Excellent spoken and written English
• Strong organization and attention to detail
• Comfortable with CRM systems and basic reporting tools

Responsabilités

• Communicate with patients by phone, email and SMS to guide sleep test completion
• Follow up with patients who have received testing kits but not completed tests
• Track sleep test completion metrics and maintain accurate patient records
• Perform data entry and assist with appointment scheduling
• Coordinate with internal support, clinical and marketing teams
• Gather patient feedback and recommend process improvements

Connaissances

Customer service

Administrative support

Patient engagement

CRM systems

English proficiency

Formation

Bachelor's degree

Outils

Salesforce

CRM reporting tools

Description du poste

20four7VA offers offshore independent contractor support to clients worldwide, with Daybreak providing at-home sleep apnea diagnosis and treatment. We are hiring for a patient engagement specialist to guide sleep test completion and coordinate with clinical and marketing teams.

The role requires strong English, 2+ years in customer service or patient engagement, and comfort with CRM tools. Comprehensive training and ongoing guidance are provided.