Sleep Test Specialist (Fully Remote)

Not specified; United States; Remote; USD 52,000 - 66,000; Full time

Job summary

Not specified is seeking a patient engagement specialist to support at-home sleep test journeys. You will contact patients by phone, email and SMS to guide them and ensure test completion, acting as a compassionate advocate throughout the process.

You will develop engagement strategies, track performance metrics, and collaborate with clinical and support teams to improve patient experience and operational efficiency in a fast-paced environment.

Qualifications

• At least 2 years of experience in customer service or patient engagement.
• Excellent communication and organizational skills.
• Proficiency with CRM systems.

Responsibilities

• Contact patients via phone, email, and SMS with guidance and follow-up.
• Develop engagement strategies and track performance metrics.
• Collaborate with clinical and support teams.

Skills

Customer service

Communication

Organizational skills

Tools

CRM software

Job description

• You will support patients through their at-home sleep test journey.
• You will answer questions and resolve obstacles to ensure test completion.

Accountabilities:

• Contact patients via phone, email, and SMS with guidance and follow-up.
• Develop engagement strategies and track performance metrics.
• Collaborate with clinical and support teams.

Requirements:

• At least 2 years of experience in customer service or patient engagement.
• Excellent communication and organizational skills.
• Proficiency with CRM systems.

Not specified

This company offers at-home sleep testing services for sleep apnea diagnosis. They focus on patient engagement and operational efficiency with a collaborative culture.