CPT-11764 Sleep Test Specialist (S1)

20four7VA; United States; Remote; USD 42,000 - 56,000; Full time

Benefits offered by this job

Competitive rates

Weekly payments

Free training and upskilling

Constant support and guidance

Job summary

20four7VA offers offshore independent contractor support to clients worldwide, with Daybreak providing at-home sleep apnea diagnosis and treatment. We are hiring for a patient engagement specialist to guide sleep test completion and coordinate with clinical and marketing teams.

The role requires strong English, 2+ years in customer service or patient engagement, and comfort with CRM tools. Comprehensive training and ongoing guidance are provided.

Qualifications

• 2+ years in customer service, admin support or patient engagement
• Excellent spoken and written English
• Strong organization and attention to detail
• Comfortable with CRM systems and basic reporting tools

Responsibilities

• Communicate with patients by phone, email and SMS to guide sleep test completion
• Follow up with patients who have received testing kits but not completed tests
• Track sleep test completion metrics and maintain accurate patient records
• Perform data entry and assist with appointment scheduling
• Coordinate with internal support, clinical and marketing teams
• Gather patient feedback and recommend process improvements

Skills

Customer service

Administrative support

Patient engagement

CRM systems

English proficiency

Education

Bachelor's degree

Tools

Salesforce

CRM reporting tools

Job description

Responsibilities

• Communicate with patients by phone, email and SMS to guide sleep test completion
• Follow up with patients who have received testing kits but not completed tests
• Track sleep test completion metrics and maintain accurate patient records
• Perform data entry and assist with appointment scheduling
• Coordinate with internal support, clinical and marketing teams
• Gather patient feedback and recommend process improvements

Requirements

• At least 2 years in customer service, administrative support or patient engagement
• Excellent spoken and written English
• Strong organization and attention to detail
• Comfortable with CRM systems and basic reporting tools

Preferred Qualifications

• Healthcare or direct-to-consumer experience
• Salesforce experience
• Bachelor's degree

Benefits

• Competitive rates
• Weekly payments
• Free training and upskilling
• Constant support and guidance

About the Company

20four7VA provides offshore independent contractors to clients worldwide. The client, Daybreak, delivers at-home sleep apnea diagnosis and treatment.