Patient Onboarding Agent (Customer Support) (Fully Remote)

Partner Company; United States; A distancia; USD 27.000 - 40.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Free training

Supportive community

Guidance

Descripción de la vacante

Partner Company is seeking a remote patient support specialist to guide patients through sleep testing and onboarding of oral appliances. You will manage 100+ patients across the onboarding funnel, communicating via phone, SMS, and email to prevent delays and keep processes on track.

The role emphasizes HIPAA/privacy, Salesforce documentation, and a long-term remote contract with weekly payments. Training and a supportive contractor community are provided.

Formación

• 1+ year in customer or patient support; strong communication.
• HIPAA and Salesforce experience preferred.
• Long-term remote contract; weekly payments.
• Free training, supportive community, and guidance.

Responsabilidades

• Guide patients through sleep testing and oral appliance onboarding.
• Manage 100+ patients across the onboarding funnel.
• Respond via phone, SMS, email; reach out to prevent delays.
• Handle cancellations, refunds, billing; document in Salesforce.

Descripción del empleo

• Guide patients through sleep testing and oral appliance onboarding.
• Manage 100+ patients across the onboarding funnel.

Responsibilities:

• Respond via phone, SMS, email; reach out to prevent delays.
• Handle cancellations, refunds, billing; document in Salesforce.

Requirements:

• 1+ year in customer or patient support; strong communication.
• HIPAA and Salesforce experience preferred.
• Long-term remote contract; weekly payments.
• Free training, supportive community, and guidance.

Partner Company

The hiring partner provides at-home sleep testing and oral appliance treatment, focusing on patient-centered care. It is a structured, high-volume environment that values empathy, accuracy, and privacy, with a supportive contractor community.