Sleep Solutions Specialist - In-Store & Omnichannel Expert

Mattress Firm Inc.; Hermitage (Mercer County); On-site; USD 59,000 - 71,000; Full time

Benefits offered by this job

401(k) with employer matching

Mental health resources

Medical, dental, vision plans

Get paid on-demand

Employee discounts on Mattress Firm

Job summary

Mattress Firm is seeking a Sleep Expert to elevate the in-store experience by acting as a trusted sleep authority and presenting best-in-class products.

You will execute selling programs with digital tools and support an omnichannel environment, building relationships with customers and driving sales while upholding company values.

This role requires physical stamina to lift 50+ pounds and a commitment to knowledge-based service from greeting to post-purchase follow-up.

Qualifications

• Customer service experience in retail or similar setting.
• Ability to meet sales KPIs and metrics.
• Strong communication and interpersonal skills.

Responsibilities

• Elevate in-store customer experience as a trusted sleep authority.
• Execute Mattress Firm selling programs using digital tools.
• Cultivate relationships and follow up with customers after purchase.
• Provide technical and product knowledge information to customers.
• Drive sales performance and KPIs while upholding company values.
• Maintain awareness of competitors and market activity.
• Leverage social media to enhance brand awareness and sales.
• Lift, push, or pull 50+ pounds.

Skills

Customer service

Sales

Communication

Social media

Product knowledge

Job description

Mattress Firm is seeking a Sleep Expert to elevate the in-store experience by acting as a trusted sleep authority and presenting best-in-class products.

You will execute selling programs with digital tools and support an omnichannel environment, building relationships with customers and driving sales while upholding company values.

This role requires physical stamina to lift 50+ pounds and a commitment to knowledge-based service from greeting to post-purchase follow-up.