Sleep Experience Specialist

Mattress Firm; Brentwood (CA); On-site; USD 21,000 - 30,000; Full time

Job summary

Mattress Firm is seeking a Sleep Expert to elevate the in-store experience by acting as a trusted sleep authority and offering best-in-class products. The role focuses on putting the customer at the center through strong relationships and product knowledge.

You will drive sales performance, use digital tools, support omnichannel initiatives, and maintain relationships after purchase. Lifting 50+ pounds is required, with a commitment to a respectful, inclusive store environment.

Responsibilities

• Create an environment where the customer is always at the center by cultivating strong relationships.
• Provide technical and product knowledge information to customers and serve as subject matter expert.
• Drive individual sales performance and KPIs while demonstrating company values and supporting company initiatives.
• Maintain customer relationships during and after purchase (resolve customer issues, send delivery reminders, etc.).
• Maintain awareness of the competition, advertisements and services offered by competitors.
• Leverage social media to positively impact brand awareness and increase sales.
• Lift, push, or pull 50+ pounds.

Job description

Mattress Firm is seeking a Sleep Expert to elevate the in-store experience by acting as a trusted sleep authority and offering best-in-class products. The role focuses on putting the customer at the center through strong relationships and product knowledge.

You will drive sales performance, use digital tools, support omnichannel initiatives, and maintain relationships after purchase. Lifting 50+ pounds is required, with a commitment to a respectful, inclusive store environment.