Sleep Experience Specialist

Mattress Firm Inc.; Brentwood (MD); On-site; USD 24,000 - 32,000; Full time

Job summary

Mattress Firm is seeking a Sales Expert to elevate the in-store customer experience as a trusted sleep authority, offering best-in-class products and using digital tools to support a seamless omnichannel experience. You will build strong customer relationships, act as a product knowledge SME, and drive sales KPIs while upholding company values.

Lifting 50+ pounds is required. The role focuses on delivering an engaging customer environment with a commitment to diversity and inclusion.

Qualifications

• Provide technical and product knowledge information to customers and serve as subject matter expert.
• Maintain customer relationships during and after purchase (resolve customer issues, send delivery reminders, etc.).
• Lift, push, or pull 50+ pounds.

Responsibilities

• Elevate the in-store experience by being a trusted sleep authority and offering best-in-class products.
• Execute Mattress Firm selling programs with digital tools and support seamless omnichannel experiences.
• Drive individual sales performance and KPIs while demonstrating company values and supporting initiatives.
• Maintain awareness of competitors and leverage social media to enhance brand awareness and sales.

Skills

Sales skills

Customer relationships

Product knowledge

Digital tools usage

Social media awareness

Physical strength

Job description

Mattress Firm is seeking a Sales Expert to elevate the in-store customer experience as a trusted sleep authority, offering best-in-class products and using digital tools to support a seamless omnichannel experience. You will build strong customer relationships, act as a product knowledge SME, and drive sales KPIs while upholding company values.

Lifting 50+ pounds is required. The role focuses on delivering an engaging customer environment with a commitment to diversity and inclusion.