Sleep Solutions Specialist

Wayfair; Wilmette (IL); On-site; USD 34,000 - 48,000; Full time

Job summary

Wayfair is seeking a Mattress Professional in Wilmette, IL to serve as the store's sleep expert and comfort consultant. You will match customers with the right sleep solutions, including mattresses, bases, pillows, protectors, and bedding, while delivering personalized guidance based on sleep needs and preferences.

You will educate customers on mattress types, construction, and performance, leveraging Wayfair's tools to build complete sleep solutions and enhance customer value.

Qualifications

• 5+ years of successful selling low to high end mattresses.
• Expert across the full range of home mattress solutions.
• Open availability including nights, weekends, and holidays.

Responsibilities

• Act as the primary resource for customers shopping for mattresses and sleep products by providing personalized guidance based on individual sleep needs, comfort preferences, and lifestyle.
• Build trust by asking thoughtful questions about sleeping position, body type, health considerations, partner preferences, comfort expectations, budget, and long-term goals.
• Recommend mattresses, adjustable bases, pillows, mattress protectors, sheets, bedding, and complementary products to create a complete sleep solution.
• Educate customers about mattress types, support technologies, warranties, durability, and expected long-term performance.
• Maintain expert-level knowledge across all mattress categories, including innerspring, hybrid, memory foam, latex, specialty sleep systems, adjustable bases, and premium sleep technologies.
• Maximize Wayfair's Endless Aisle to provide broader selection beyond in-store inventory.

Skills

Mattress knowledge

Consultative selling

Customer guidance

Product matching

Job description

Wayfair is seeking a Mattress Professional in Wilmette, IL to serve as the store's sleep expert and comfort consultant. You will match customers with the right sleep solutions, including mattresses, bases, pillows, protectors, and bedding, while delivering personalized guidance based on sleep needs and preferences.

You will educate customers on mattress types, construction, and performance, leveraging Wayfair's tools to build complete sleep solutions and enhance customer value.