Sleep Product Specialist & Customer Champion

Mattress Firm, Inc.; Salisbury (NC); On-site; USD 43,000 - 47,000; Full time

Benefits offered by this job

401(k) with employer matching

Mental health and life resources

Medical, dental, prescription, and vis

Get paid on-demand

Base pay or uncapped commission

Employee discounts on Mattress Firm

Job summary

Mattress Firm is seeking a customer-focused professional in Salisbury, NC to drive sales and deliver expert product information. You will build lasting relationships with shoppers, resolve issues, and coordinate delivery reminders to ensure a seamless experience.

The role emphasizes sales performance, company values, and awareness of competitive offerings. Candidates should be capable of heavy lifting and facilitating a positive brand presence both in-store and online.

Qualifications

• Provide accurate product information and act as subject matter expert for customers.
• Drive sales performance and KPIs while upholding company values.
• Cultivate lasting customer relationships and resolve issues promptly.

Responsibilities

• Create an environment where the customer is at the center by building strong relationships.
• Provide technical and product knowledge information to customers and serve as subject matter expert.
• Drive sales performance and KPIs while demonstrating company values and supporting company initiatives.
• Maintain customer relationships during and after purchase (resolve customer issues, send delivery reminders, etc.).
• Maintain awareness of competition, advertisements and services offered by competitors.
• Leverage social media to positively impact brand awareness and increase sales.
• Lift, push, or pull 50+ pounds.

Skills

Customer service

Sales skills

Product knowledge

Job description

Mattress Firm is seeking a customer-focused professional in Salisbury, NC to drive sales and deliver expert product information. You will build lasting relationships with shoppers, resolve issues, and coordinate delivery reminders to ensure a seamless experience.

The role emphasizes sales performance, company values, and awareness of competitive offerings. Candidates should be capable of heavy lifting and facilitating a positive brand presence both in-store and online.