Sleep Expert | Sales & Customer Success Specialist

Mattress Firm, Inc.; Matthews (NC); On-site; USD 43,000 - 47,000; Full time

Benefits offered by this job

Excellent career growth opportunities

401(k) with employer matching

Mental health and life resources

Medical, dental, prescription, and all

Get paid on-demand

Base pay or uncapped commission

Employee discounts on Mattress Firm

Job summary

Mattress Firm, Inc. in Matthews, NC is hiring a sales associate focused on putting customers first. You will build strong relationships, provide in-depth product knowledge, and act as a subject matter expert to drive sales and KPIs while upholding company values.

You will also maintain post-purchase relationships, monitor competition, and use social media to boost brand awareness and sales. The role involves lifting 50+ pounds.

Responsibilities

• Create an environment where the customer is always at the center by cultivating strong relationships.
• Provide technical and product knowledge information to customers and serve as subject matter expert.
• Drive individual sales performance and KPIs while demonstrating company values and supporting company initiatives.
• Maintain customer relationships during and after purchase (resolve customer issues, send delivery reminders, etc.).
• Maintain awareness of the competition, advertisements and services offered by competitors.
• Leverage social media to positively impact brand awareness and increase sales.
• Lift, push, or pull 50+ pounds.

Job description

Mattress Firm, Inc. in Matthews, NC is hiring a sales associate focused on putting customers first. You will build strong relationships, provide in-depth product knowledge, and act as a subject matter expert to drive sales and KPIs while upholding company values.

You will also maintain post-purchase relationships, monitor competition, and use social media to boost brand awareness and sales. The role involves lifting 50+ pounds.