Sleep Inn & Suites Waller - Front Desk Agent

Aimbridge Hospitality, LLC; Waller (TX); On-site; USD 26,000 - 36,000; Full time

Benefits offered by this job

Daily Pay

Medical Insurance

Dental Insurance

Vision Insurance

Disability Income

Life Insurance

AD&D Insurance

Paid Time Off

Employee Assistance Program

401k Retirement Plan

Job summary

Sleep Inn & Suites Waller is seeking a Front Desk Agent to deliver exceptional guest experiences with warm welcomes and smooth check-ins. You will be the friendly face ensuring effortless interactions and accurate handling of reservations, requests, and payments.

You will join a team that values clear communication, quick problem solving, and organized multitasking. Prior hotel or hospitality exposure plus familiarity with basic software will help you succeed in a fast-paced environment.

Qualifications

• High school diploma or equivalent required or preferred experience.
• Experience in a hotel or related field encouraged.
• Familiarity with hotel management software and MS Office expected.

Responsibilities

• Provide warm, efficient guest service and handle check-ins/outs.
• Communicate clearly with guests and team members to ensure smooth operations.
• Think quickly to resolve issues and maintain guest satisfaction.
• Juggle reservations, payments, and tasks to keep front desk organized.

Skills

Guest Service Superstar

Communication Champ

Quick Thinking

Multitasking Marvel

Education

High school diploma or equivalent

Hotel experience preferred

Familiarity with hotel management software

Microsoft Office knowledge

Tools

Hotel management software

Microsoft Office

Job description

Join Our Team as a Front Desk Agent!

The Front Desk Agent is the ultimate guest experience guru—mastering the art of warm welcomes, smooth check-ins, and friendly farewells. You’re the face of the hotel, making every interaction feel effortless and inviting. Behind the scenes, you keep the front desk humming with precision, juggling reservations, requests, and surprises like a hospitality ninja. If you love turning first impressions into lasting memories, this is your moment to shine.

Join Our Team as a Front Desk Agent!

The Front Desk Agent is the ultimate guest experience guru—mastering the art of warm welcomes, smooth check-ins, and friendly farewells. You’re the face of the hotel, making every interaction feel effortless and inviting. Behind the scenes, you keep the front desk humming with precision, juggling reservations, requests, and surprises like a hospitality ninja. If you love turning first impressions into lasting memories, this is your moment to shine.

Key Skills/Responsibilities

• Guest Service Superstar: You bring the warm vibes and top-tier service that make guests feel right at home. Whether it’s a quick question or a big request, you’re all about making their stay unforgettable.
• Communication Champ: You know how to get the message across—clearly, confidently, and with a smile. Whether it’s chatting with guests or coordinating with the team, you keep things flowing smoothly.
• Quick-Thinking Problem Solver: When challenges pop up, you’re already on it. You think fast, act smart, and turn potential hiccups into happy endings.
• Multitasking Marvel: Juggling reservations, check-ins, check-outs, and financial details? No problem. You keep it all organized and running like clockwork.

Education & Experience

• High school diploma or equivalent; experience in a hotel or related field preferred.
• Familiarity with hotel management software and Microsoft Office suite.

Benefits

After an initial waiting period, those hired into full time positions are eligible for a competitive benefits package that includes the following:

• Now offering Daily Pay! Ask your Recruiter for more details
• Medical, Dental, and Vision Coverage
• Short-Term and Long-Term Disability Income
• Term Life and AD&D Insurance
• Paid Time Off
• Employee Assistance Program
• 401k Retirement Plan

Property Information

Sleep Inn & Suites Waller offers a convenient workplace near Prairie View A&M University, Waller ISD Stadium, and the Waller County Fairgrounds. Team members support amenities such as free Wi‑Fi, complimentary breakfast, an on‑site fitness center, guest laundry, and free parking. Rooms feature cozy bedding and relaxing décor, with suites offering kitchenettes. Located near Daikin Texas Technology Park and Houston Premium Outlets, the hotel serves a mix of business travelers, families, and campus visitors. It’s a friendly, practical environment ideal for staff who enjoy providing dependable hospitality.