Hampton Inn & Suites Houston - Front Desk Agent

RVS Hospitality Group LLC; Houston (TX); On-site; USD 19,000 - 25,000; Part time

Job summary

A prominent hospitality firm in Houston, TX is looking for a service-oriented Front Desk Agent to create welcoming experiences for guests. Key responsibilities include greeting guests, checking them in and out, handling inquiries, and coordinating with other departments. The ideal candidate should have experience in hospitality, strong multitasking skills, and a commitment to exceptional service. Join our dedicated team and help us provide outstanding experiences for our guests.

Qualifications

• Previous experience in hospitality or customer service preferred.
• Ability to multitask and stay organized in a fast-paced environment.
• Strong problem-solving and guest relations abilities.
• Bilingual or multilingual skills are highly desirable.
• Strong problem-solving and guest relations abilities.
• A positive attitude and a commitment to exceptional service.

Responsibilities

• Greet guests upon arrival with a warm and welcoming demeanor.
• Check guests in and out efficiently.
• Handle guest inquiries and complaints promptly.
• Maintain knowledge of hotel services, amenities, and local attractions.
• Perform night audit duties as required, ensuring financial transactions are accurate.
• Manage phone calls professionally, providing helpful information and assistance.
• Coordinate with housekeeping and maintenance teams to ensure guest satisfaction.
• Keep the front desk area clean, organized, and welcoming at all times.
• Assist other departments—including laundry and housekeeping—when needed to support smooth hotel operations.

Skills

Customer service

Multitasking

Problem-solving

Bilingual skills

Guest relations

Positive attitude

Tools

Hotel property management systems (PMS)

Job description

Hampton Inn & Suites Houston - Front Desk Agent

📍 Location: 707 N Sam Houston Pkwy E, Houston, TX 77060

Job Summary

Hampton Inn & Suites is seeking a friendly, professional, and service-oriented Front Desk Agent in Houston, TX. As the first point of contact, you’ll create a warm, welcoming experience.

Key Responsibilities

• Greet guests upon arrival with a warm and welcoming demeanor.
• Check guests in and out efficiently, ensuring billing and reservations are accurate.
• Handle guest inquiries, requests, and complaints promptly and professionally.
• Maintain knowledge of hotel services, amenities, and local attractions.
• Perform night audit duties as required, ensuring financial transactions are accurate.
• Manage phone calls professionally, providing helpful information and assistance.
• Coordinate with housekeeping and maintenance teams to ensure guest satisfaction.
• Keep the front desk area clean, organized, and welcoming at all times.
• Assist other departments—including laundry and housekeeping—when needed to support smooth hotel operations.

Qualifications & Requirements

• Previous experience in hospitality or customer service preferred.
• Ability to multitask and stay organized in a fast-paced environment.
• Familiarity with hotel property management systems (PMS) is an advantage.
• Bilingual or multilingual skills are highly desirable.
• Strong problem‑solving and guest relations abilities.
• A positive attitude and a commitment to exceptional service.

Apply today and become part of our dedicated hospitality team!

Seniority level

• Associate

Employment type

• Part‑time

Job function

• Management

Industries

• Hospitality