Hotel Front Desk Agent

Holiday Inn Express Burleson/Ft Worth; Burleson (TX); On-site; USD 16,531 - 24,796; Full time

Benefits offered by this job

Free uniforms

Paid time off

Training & development

Employee discounts

Flexible schedule

Free food & snacks

Competitive wages

Career Growth Opportunities

Fun and Energetic Environment

Paid Ongoing training

Employee Discounts across 6,000 hotels

Job summary

Holiday Inn Express Burleson/Ft Worth is seeking a friendly Front Desk Agent focused on delivering excellent guest service. You will handle check-ins/checkouts, answer questions, and manage reservations in a fast-paced hotel environment.

Ideal candidates are professional, computer-savvy, calm under pressure, and enjoy helping people. The role requires flexibility for mornings, evenings, weekends, and holidays with a team-oriented attitude.

Qualifications

• Strong customer-service and communication skills are required.
• Basic computer and data-entry skills are preferred.
• Ability to handle multiple responsibilities in a fast-paced environment.
• Friendly and outgoing personality with a guest-focused mindset.
• Familiarity with Opera PMS is a plus.

Responsibilities

• Greet guests warmly and professionally.
• Process check-ins/checkouts, reservations, and payments.
• Answer phone calls and assist guests with information and directions.
• Assist guests with special requests and local recommendations.
• Maintain accurate guest accounts and shift records.
• Keep front desk and lobby organized and clean.
• Communicate needs to relevant departments (housekeeping, maintenance, etc.).
• Support other departments as needed to ensure smooth operations.

Skills

Customer service

Communication

Computer literacy

Multi-tasking

Teamwork

Issue resolution

Attention to detail

Tools

Opera PMS

Job description

Benefits

• Free uniforms
• Paid time off
• Training & development
• Employee discounts
• Flexible schedule
• Free food & snacks

Benefits/Perks

• Competitive wages
• Career Growth Opportunities
• Fun and Energetic Environment
• Paid Ongoing training
• Employee Discounts across 6,000 hotels worldwide (after 90 days of employment)
• PTO Available after 90 days (40 Hours available after 1 year)
• Paid Holidays (If working these days at Time and a half): New Years Day, Independence Day, Thanksgiving and Christmas Day

Position Summary

The Holiday Inn Express & Suites Burleson/Ft Worth is seeking a friendly, dependable, and service-focused Front Desk Agent to join our team. Our Front Desk Agents are often the first and last people our guests interact with during their stay. This position is responsible for creating a welcoming environment, completing accurate check-ins and checkouts, assisting guests with questions or concerns, and helping ensure every guest has a positive experience. The ideal candidate is professional, comfortable working with computers, able to remain calm under pressure, and genuinely enjoys helping people.

Primary Responsibilities

• Welcome guests in a friendly and professional manner.
• Complete guest check-ins, checkouts, room assignments, and payment processing.
• Answer incoming telephone calls and respond to guest questions.
• Assist guests with hotel information, directions, local recommendations, and special requests.
• Make, modify, and review hotel reservations.
• Respond promptly and professionally to guest concerns.Communicate maintenance, housekeeping, and guest-service needs to the appropriate department.
• Maintain accurate guest accounts, payment information, and shift records.
• Keep the Front Desk, lobby, and surrounding areas clean and organized.
• Follow hotel procedures regarding guest privacy, security, cash handling, and credit-card processing.
• Assist other departments when necessary to support hotel operations.
• Complete additional duties assigned by hotel management.

Qualifications

• Previous hotel, customer-service, retail, or hospitality experience is preferred but not required.
• Strong customer-service and communication skills.
• Basic computer and data-entry skills.
• Ability to handle multiple responsibilities in a fast-paced environment.
• Ability to professionally resolve guest concerns.
• Dependable attendance and punctuality.
• Must be able to work independently and as part of a team.
• Must be available to work a flexible schedule that may include mornings, evenings, weekends, and holidays.
• Friendly and outgoing personality
• Familiarity with hospitality industry standards
• Familiar with Opera PMS a PLUS
• Familiar with IHG Hotels and/or Holiday Inn Express a PLUS
• Proficient in English; knowledge of other languages is a PLUS
• Computer literacy
• Able to resolve issues with a customer-focused orientation