Fairfield Inn & Suites Stevens Point - Front Desk Agent

Aimbridge Hospitality; Stevens Point (WI); On-site; USD 30,000 - 42,000; Full time

Benefits offered by this job

Daily Pay

Medical, Dental, Vision

Disability Insurance

Life Insurance

Paid Time Off

Employee Assistance Program

401k

Job summary

Aimbridge Hospitality presents a Front Desk Agent role at our Fairfield Inn & Suites Stevens Point. As the face of the hotel, you’ll deliver warm welcomes, assist with smooth check-ins, and ensure every guest interaction feels effortless and inviting.

You’ll manage reservations, coordinate with team members, and handle requests with a calm, friendly approach. Experience with hotel software and Microsoft Office helps you stay organized and ready to turn first impressions into lasting memories.

Qualifications

• High school diploma or equivalent; hospitality experience preferred.
• Familiarity with hotel management software and Microsoft Office.
• Experience delivering high‑quality guest service and teamwork.

Responsibilities

• Provide warm welcomes, smooth check‑ins, and friendly farewells.
• Manage reservations, requests, and guest inquiries with precision.
• Coordinate with team to ensure seamless front desk operations.
• Handle financial details and maintain organized records.

Skills

Guest Service Superstar

Communication Champ

Quick‑Thinking

Multitasking

Education

High school diploma

Tools

Hotel management software

Microsoft Office

Job description

Join Our Team as a Front Desk Agent!

The Front Desk Agent is the ultimate guest experience guru—mastering the art of warm welcomes, smooth check‑ins, and friendly farewells. You’re the face of the hotel, making every interaction feel effortless and inviting. Behind the scenes, you keep the front desk humming with precision, juggling reservations, requests, and surprises like a hospitality ninja. If you love turning first impressions into lasting memories, this is your moment to shine.

Join Our Team as a Front Desk Agent!

The Front Desk Agent is the ultimate guest experience guru—mastering the art of warm welcomes, smooth check‑ins, and friendly farewells. You’re the face of the hotel, making every interaction feel effortless and inviting. Behind the scenes, you keep the front desk humming with precision, juggling reservations, requests, and surprises like a hospitality ninja. If you love turning first impressions into lasting memories, this is your moment to shine.

Key Skills/Responsibilities

• Guest Service Superstar: You bring the warm vibes and top‑tier service that make guests feel right at home. Whether it’s a quick question or a big request, you’re all about making their stay unforgettable.
• Communication Champ: You know how to get the message across—clearly, confidently, and with a smile. Whether it’s chatting with guests or coordinating with the team, you keep things flowing smoothly.
• Quick‑Thinking Problem Solver: When challenges pop up, you’re already on it. You think fast, act smart, and turn potential hiccups into happy endings.
• Multitasking Marvel: Juggling reservations, check‑ins, check‑outs, and financial details? No problem. You keep it all organized and running like clockwork.

Education & Experience

• High school diploma or equivalent; experience in a hotel or related field preferred.
• Familiarity with hotel management software and Microsoft Office suite.

Benefits

After an initial waiting period, those hired into full time positions are eligible for a competitive benefits package that includes the following:

• Now offering Daily Pay!
• Medical, Dental, and Vision Coverage
• Short‑Term and Long‑Term Disability Income
• Term Life and AD&D Insurance
• Paid Time Off
• Employee Assistance Program
• 401k Retirement Plan

Property Information

Our hotel in Stevens Point, WI offers all that any kind of traveler may be seeking. We are located just off of Highway 51/Interstate 39 and on Highway 10 East. The hotel's great location is also conveniently near the University of Wisconsin-Stevens Point and Mid-State Tech College. For the business travelers, the hotel is only a short drive to area businesses including Sentry Insurance, Delta Dental of Wisconsin, Donaldson Company & St. Michaels Hospital. If visitors are looking for leisure activities, we are minutes from Stevens Point Brewery, Green Circle Trail & Lake DuBay. We offer many amenities including free Wi‑Fi, free breakfast, fitness center & indoor pool. At the Fairfield Inn & Suites Stevens Point we go out of our way to accommodate our guests and make their stay as comfortable and trouble‑free as possible. At the Fairfield Inn & Suites Stevens Point, our guests are our #1 priority.