SpringHill Suites Waco - Front Desk Agent

Aimbridge Hospitality; Waco (TX); On-site; USD 26,000 - 36,000; Full time

Benefits offered by this job

Daily Pay

Medical, Dental, and Vision Coverage

Short-Term and Long-Term Disability

Term Life and AD&D Insurance

Paid Time Off

Employee Assistance Program

401k Retirement Plan

Job summary

Aimbridge Hospitality's SpringHill Suites Waco Woodway is seeking a Front Desk Agent to deliver a welcoming guest experience, handle check-ins and check-outs, and coordinate requests with a smile. You are the face of the hotel, ensuring smooth operations behind the scenes and turning first impressions into lasting memories.

Ideal candidates have a high school diploma (or equivalent) and familiarity with hotel software and Microsoft Office.

Qualifications

• High school diploma or equivalent; hospitality experience preferred.
• Familiarity with hotel management software and Microsoft Office suite.

Responsibilities

• Guest Service Superstar: deliver warm vibes and top-tier service for a memorable guest stay.
• Communication Champion: clearly and confidently communicate with guests and team.
• Quick-Thinking Problem Solver: address issues swiftly to ensure happy outcomes.
• Multitasking Marvel: manage reservations, check-ins/outs, and financial details with precision.

Education

High school diploma or equivalent

Familiarity with hotel management software & Microsoft Office

Job description

Join Our Team as a Front Desk Agent!

The Front Desk Agent is the ultimate guest experience guru—mastering the art of warm welcomes, smooth check-ins, and friendly farewells. You’re the face of the hotel, making every interaction feel effortless and inviting. Behind the scenes, you keep the front desk humming with precision, juggling reservations, requests, and surprises like a hospitality ninja. If you love turning first impressions into lasting memories, this is your moment to shine.

Key Skills/Responsibilities

• Guest Service Superstar: You bring the warm vibes and top‑tier service that make guests feel right at home. Whether it’s a quick question or a big request, you’re all about making their stay unforgettable.


• Communication Champ: You know how to get the message across—clearly, confidently, and with a smile. Whether it’s chatting with guests or coordinating with the team, you keep things flowing smoothly.


• Quick‑Thinking Problem Solver: When challenges pop up, you’re already on it. You think fast, act smart, and turn potential hiccups into happy endings.


• Multitasking Marvel: Juggling reservations, check‑ins, check‑outs, and financial details? No problem. You keep it all organized and running like clockwork.

Education & Experience

• High school diploma or equivalent; experience in a hotel or related field preferred.


• Familiarity with hotel management software and Microsoft Office suite.

Benefits

• Now offering Daily Pay!


• Medical, Dental, and Vision Coverage


• Short-Term and Long-Term Disability Income


• Term Life and AD&D Insurance


• Paid Time Off


• Employee Assistance Program


• 401k Retirement Plan

Property Information

Guest can settle into the comforts of SpringHill Suites Waco while exploring or conducting business in Central Texas. Conveniently located near Providence Health Center Hospital, our hotel provides easy access to popular attractions such as Magnolia Market at the Silos and Baylor University. Before discovering the excitement nearby or attending a football game at McLane Stadium. Guest can take a moment to complete any lingering work tasks. Using their suite's work desk and free high-speed Wi‑Fi. Guest can relax in our suite's living area afterwards while browsing the premium cable and movie options offered on our flat‑panel TVs. In the morning, stop by our free breakfast buffet for some delicious hearty and healthy options such as waffles, eggs, pastries and fresh fruit. Guest can work up a sweat using the equipment found at our fitness center, open 24 hours for their convenience. No matter what brings travelers in to town, they can enjoy the sweet life at SpringHill Suites Waco Woodway.