Sleep Expert: Uncapped Earnings & Sleep Authority

Mattress Firm Inc.; San Diego (CA); On-site; USD 72,000 - 88,000; Full time

Benefits offered by this job

401(k) with employer matching

Get paid on-demand

Employee discounts

Medical, dental, vision plans

Mental health resources

Job summary

Mattress Firm is seeking a Sleep Expert to elevate the customer's in-store experience by acting as a trusted sleep authority and offering best-in-class products. You will create an engaging environment with the customer at the center and leverage digital tools to support a seamless omnichannel experience.

Responsibilities include building strong customer relationships, providing product knowledge, driving sales performance and KPIs, and maintaining post-purchase contact.

Qualifications

• Provide technical and product knowledge information to customers.
• Cultivate strong relationships and act as a sleep expert.
• Drive sales performance and KPIs while reflecting company values.

Responsibilities

• Execute selling programs using digital tools to support an omnichannel experience.
• Create a customer-centric environment by building relationships.
• Provide product knowledge to customers as a subject matter expert.
• Drive sales and KPIs while supporting company initiatives.
• Maintain relationships after purchase and manage follow-ups.
• Monitor competition and advertising for opportunities.
• Leverage social media to boost brand awareness and sales.
• Lift, push, or pull 50+ pounds.

Skills

Customer service

Sales

Product knowledge

Relationship building

Digital tools

Tools

Digital tools

Job description

Mattress Firm is seeking a Sleep Expert to elevate the customer's in-store experience by acting as a trusted sleep authority and offering best-in-class products. You will create an engaging environment with the customer at the center and leverage digital tools to support a seamless omnichannel experience.

Responsibilities include building strong customer relationships, providing product knowledge, driving sales performance and KPIs, and maintaining post-purchase contact.