Sleep Expert - Uncapped Commissions & Dream Sleep

Mattress Firm, Inc.; Fletcher (NC); On-site; USD 35,000 - 60,000; Full time

Benefits offered by this job

On-the-job training

401(k) matching

Mental health resources

Medical/Dental/Vision plans

Get paid on-demand

Base pay + uncapped commission

Employee discounts

Job summary

Mattress Firm is seeking a Sleep Expert to elevate the in-store experience as a trusted sleep authority, guiding customers to the right mattress with product knowledge and digital tools for a seamless omnichannel journey.

You will build relationships, drive sales performance, handle post-purchase follow-ups, stay aware of competitors, and participate in brand-building efforts, with opportunities for on-the-job training, a 401(k) match, and benefits.

Qualifications

• Create an environment where the customer is always at the center by cultivating strong relationships.
• Provide technical and product knowledge information to customers and serve as subject matter expert.
• Drive individual sales performance and KPIs while demonstrating company values and supporting company initiatives.
• Maintain customer relationships during and after purchase (resolve customer issues, send delivery reminders, etc.).
• Maintain awareness of the competition, advertisements and services offered by competitors.
• Leverage social media to positively impact brand awareness and increase sales.
• Lift, push, or pull 50+ pounds.

Responsibilities

• Create an environment where the customer is always at the center by cultivating strong relationships.
• Provide technical and product knowledge information to customers and serve as subject matter expert.
• Drive individual sales performance and KPIs while demonstrating company values and supporting company initiatives.
• Maintain customer relationships during and after purchase (resolve customer issues, send delivery reminders, etc.).
• Maintain awareness of the competition, advertisements and services offered by competitors.
• Leverage social media to positively impact brand awareness and increase sales.

Skills

Customer service

Sales

Product knowledge

Communication

Job description

Mattress Firm is seeking a Sleep Expert to elevate the in-store experience as a trusted sleep authority, guiding customers to the right mattress with product knowledge and digital tools for a seamless omnichannel journey.

You will build relationships, drive sales performance, handle post-purchase follow-ups, stay aware of competitors, and participate in brand-building efforts, with opportunities for on-the-job training, a 401(k) match, and benefits.