Sleep Expert - Uncapped Commission & 401(k)

Mattress Firm; Seattle (WA); On-site; USD 62,000 - 76,000; Full time

Benefits offered by this job

401(k) with employer matching

Mental health and life resources

Medical, dental, prescription, and up-

Get paid on-demand

Base pay or uncapped commission

Employee discounts on Mattress Firm

Job summary

Mattress Firm seeks a Sleep Expert to elevate the in-store experience by acting as a trusted sleep authority and helping customers find the right mattress for better sleep. You will use digital tools and support an omnichannel experience to put customers first.

You will drive sales performance, share product knowledge, and maintain relationships before and after purchase, including delivery reminders and issue resolution. This role emphasizes customer focus and empowering shoppers.

Qualifications

• Responsibilities include creating customer-centric in-store experiences.
• Serve as a sleep expert with product knowledge to assist customers.
• Drive individual sales performance and KPIs while upholding company values.
• Maintain post-purchase relationships and assist with delivery reminders.

Responsibilities

• Create an environment where the customer is at the center by cultivating strong relationships.
• Provide technical and product knowledge information to customers and serve as subject matter expert.
• Drive individual sales performance and KPIs while demonstrating company values and supporting company initiatives.
• Maintain customer relationships during and after purchase (resolve customer issues, send delivery reminders, etc.).
• Maintain awareness of the competition and services offered by competitors.
• Leverage social media to positively impact brand awareness and increase sales.
• Lift, push, or pull 50+ pounds.

Job description

Mattress Firm seeks a Sleep Expert to elevate the in-store experience by acting as a trusted sleep authority and helping customers find the right mattress for better sleep. You will use digital tools and support an omnichannel experience to put customers first.

You will drive sales performance, share product knowledge, and maintain relationships before and after purchase, including delivery reminders and issue resolution. This role emphasizes customer focus and empowering shoppers.