Sleep Expert: Uncapped Commissions & 401(k) Match

Mattress Firm, Inc.; Houston (TX); On-site; USD 49,000 - 59,000; Full time

Benefits offered by this job

401(k) with employer matching

Mental health resources

Medical, dental, vision plans

Employee discounts

Job summary

Mattress Firm, Inc. is hiring Sleep Experts to enhance the in-store experience and guide customers to the right mattress. You will use digital tools and maintain a seamless omnichannel flow to put customers first. Expect uncapped commissions, a 401(k) match, and growth opportunities within a diverse workforce.

The role emphasizes product knowledge, sales performance, and strong relationships with customers, while supporting company initiatives and delivering exceptional service.

Qualifications

• Provide customer-focused service and product knowledge to help customers choose the right sleep solution.
• Develop strong relationships by listening to customer needs and following up on orders.

Responsibilities

• Create an environment where the customer is at the center by building strong relationships.
• Provide technical and product knowledge information to customers and serve as subject matter expert.
• Drive individual sales performance and KPIs while upholding company values and initiatives.
• Maintain customer relationships during and after purchase (delivery reminders, issue resolution).
• Monitor competitive offerings and advertising to inform customers and sales strategies.
• Leverage social media to enhance brand awareness and sales.
• Lift, push, or pull 50+ pounds.

Skills

Customer service

Sales

Product knowledge

Relationship building

Omnichannel experience

Job description

Mattress Firm, Inc. is hiring Sleep Experts to enhance the in-store experience and guide customers to the right mattress. You will use digital tools and maintain a seamless omnichannel flow to put customers first. Expect uncapped commissions, a 401(k) match, and growth opportunities within a diverse workforce.

The role emphasizes product knowledge, sales performance, and strong relationships with customers, while supporting company initiatives and delivering exceptional service.