Sleep Expert: Uncapped Commissions & 401(k) Match

Mattress Firm, Inc.; Grand Rapids (MI); On-site; USD 49,000 - 61,000; Full time

Benefits offered by this job

401(k) with employer matching

Mental health resources

Medical, dental, vision plans

Get paid on-demand

Base pay or uncapped commission

Employee discounts on sleep products

Job summary

Mattress Firm, Inc. is seeking Sleep Experts to elevate the in-store experience as trusted sleep authorities. You will guide customers to the right mattress, use digital tools, and support a seamless omnichannel experience centered on the customer.

This role offers uncapped commissions with base pay, a 401(k) match, and robust benefits. You’ll work to meet sales KPIs while helping customers find better sleep within a 30–45 minute radius of the home store.

Qualifications

• Cultivate strong relationships with customers.
• Provide technical and product information to customers as a subject matter expert.
• Drive sales performance and KPIs while reflecting company values.

Responsibilities

• Create an environment where the customer is the focus by building strong relationships.
• Provide product knowledge information to customers and serve as a subject matter expert.
• Drive individual sales performance and KPIs while aligning with company initiatives.
• Maintain customer relationships during and after purchase (delivery reminders, issue resolution).
• Monitor competitive offerings and market trends to support sales efforts.
• Leverage social media to enhance brand awareness and drive sales.
• Lift, push, or pull 50+ pounds.

Skills

Relationship building

Product knowledge

Sales performance

Customer service

Competitive awareness

Social media

Tools

Digital tools

Job description

Mattress Firm, Inc. is seeking Sleep Experts to elevate the in-store experience as trusted sleep authorities. You will guide customers to the right mattress, use digital tools, and support a seamless omnichannel experience centered on the customer.

This role offers uncapped commissions with base pay, a 401(k) match, and robust benefits. You’ll work to meet sales KPIs while helping customers find better sleep within a 30–45 minute radius of the home store.