Sleep Expert: Uncapped Commissions + 401(k) Match

Mattress Firm, Inc.; Muskegon (MI); On-site; USD 49,000 - 61,000; Full time

Benefits offered by this job

401(k) with employer matching

Medical, dental, vision plans

Get paid on-demand

Employee discounts

Job summary

Mattress Firm is seeking Sleep Experts to elevate the in-store experience by serving as trusted sleep authorities and helping customers find their ideal mattress. You’ll use digital tools to support an omnichannel experience and focus on putting the customer at the center of every interaction.

You will drive sales performance, cultivate lasting relationships, and leverage product knowledge to guide purchases while upholding company values and initiatives. Competitive pay plus benefits awaits.

Qualifications

• Experience in retail sales or customer service preferred.
• Ability to lift 50+ pounds as part of store duties.
• Strong communication and interpersonal skills.

Responsibilities

• Create an environment where the customer is at the center by building strong relationships.
• Provide technical and product knowledge information to customers and act as subject matter expert.
• Drive sales performance and KPIs while upholding company values.
• Maintain relationships with customers during and after purchase (delivery reminders, issue resolution).
• Monitor competitive offerings and leverage social media to boost brand awareness.

Skills

Customer relationships

Product knowledge

Sales performance

Digital tools

Tools

CRM software

Job description

Mattress Firm is seeking Sleep Experts to elevate the in-store experience by serving as trusted sleep authorities and helping customers find their ideal mattress. You’ll use digital tools to support an omnichannel experience and focus on putting the customer at the center of every interaction.

You will drive sales performance, cultivate lasting relationships, and leverage product knowledge to guide purchases while upholding company values and initiatives. Competitive pay plus benefits awaits.