Sleep Expert & Sales Pro — Uncapped Commission

Mattress Firm; Santa Clarita (CA); On-site; USD 59,000 - 71,000; Full time

Benefits offered by this job

401(k) with employer matching

Employee discounts on mattresses and睡具

Paid on-demand pay

Job summary

Mattress Firm is seeking a Sleep Expert to elevate the in-store experience by acting as a trusted sleep authority and helping customers choose the right mattress and accessories. You will use digital tools to support a seamless omnichannel journey and create an engaging, customer-centered environment.

You will build relationships, share product knowledge, and drive personal sales performance while embodying our values.

Qualifications

• Sleep knowledge and customer service orientation
• Ability to learn product details and use digital tools
• Strong communication and relationship-building skills
• Goal-oriented with ability to meet sales KPIs

Responsibilities

• Elevate the in-store experience by acting as a trusted sleep authority and guiding customers to the best mattress and accessories.
• Provide technical and product knowledge information to customers and serve as subject matter expert.
• Drive individual sales performance and KPIs while upholding company values and policies.
• Maintain relationships with customers before and after purchase, including delivery reminders and issue resolution.

Job description

Mattress Firm is seeking a Sleep Expert to elevate the in-store experience by acting as a trusted sleep authority and helping customers choose the right mattress and accessories. You will use digital tools to support a seamless omnichannel journey and create an engaging, customer-centered environment.

You will build relationships, share product knowledge, and drive personal sales performance while embodying our values.