Sleep Expert - Sales with Uncapped Commission

Mattress Firm, Inc.; Waltham (MA); On-site; USD 54,000 - 66,000; Full time

Benefits offered by this job

401(k) with employer matching

Medical, dental, vision plans

Employee discounts

Job summary

Mattress Firm, Inc. is seeking a Sleep Expert to elevate the in-store experience by acting as a trusted sleep authority, helping customers find the right mattress and achieve better sleep through expert product knowledge and personalized service.

You will drive sales KPIs with uncapped commissions, participate in omnichannel programs, build lasting relationships, and enjoy benefits including a 401(k) match, medical/dental/vision plans, and employee discounts.

Qualifications

• Excellent customer service and communication skills.
• Strong sales orientation with track record of meeting KPIs.
• Ability to convey product knowledge and build trust with customers.

Responsibilities

• Elevate the customer's in-store experience as a trusted sleep advisor.
• Drive personal sales performance and meet or exceed KPIs.
• Provide technical and product knowledge to help customers choose the right mattress.
• Maintain relationships with customers post-sale (delivery reminders, issue resolution).
• Monitor competitors and market promotions to optimize selling strategies.

Skills

Customer service

Sales

Product knowledge

Omnichannel experience

Tools

Digital tools

Job description

Mattress Firm, Inc. is seeking a Sleep Expert to elevate the in-store experience by acting as a trusted sleep authority, helping customers find the right mattress and achieve better sleep through expert product knowledge and personalized service.

You will drive sales KPIs with uncapped commissions, participate in omnichannel programs, build lasting relationships, and enjoy benefits including a 401(k) match, medical/dental/vision plans, and employee discounts.