Sleep Expert: Elevate In-Store & Online Experience

Mattress Firm Inc.; Colonial Heights (VA); On-site; USD 32,000 - 42,000; Full time

Job summary

Mattress Firm is seeking a Sleep Expert to elevate the in-store experience by acting as a trusted sleep authority and product specialist. You will drive selling programs, use digital tools, and support an engaging omnichannel environment focused on the customer.

You will build lasting customer relationships, share knowledge on products, and work toward sales KPIs while embodying Mattress Firm's values of diversity, integrity, and customer focus.

Qualifications

• Demonstrate outstanding customer service and product knowledge.
• Drive sales performance while meeting KPIs.
• Communicate clearly and persuasively to customers.

Responsibilities

• Act as the sleep authority for customers and provide product recommendations.
• Execute Mattress Firm selling programs using digital tools to enhance the shopper experience.

Skills

Customer service

Sales

Product knowledge

Communication

Tools

Digital tools

Job description

Mattress Firm is seeking a Sleep Expert to elevate the in-store experience by acting as a trusted sleep authority and product specialist. You will drive selling programs, use digital tools, and support an engaging omnichannel environment focused on the customer.

You will build lasting customer relationships, share knowledge on products, and work toward sales KPIs while embodying Mattress Firm's values of diversity, integrity, and customer focus.