Sleep Expert & In-Store Experience Lead

Mattress Firm, Inc.; Grove City (OH); On-site; USD 63,000 - 77,000; Full time

Benefits offered by this job

401(k) with employer matching

Medical, dental, prescription, and vis

Get paid on-demand

Employee discounts on sleep products

Job summary

Mattress Firm is seeking a Sleep Expert to elevate the in-store experience as a trusted sleep authority and guide customers to top-quality products. May provide support to stores in Columbus, OH as needed.

This role drives personal sales performance, leverages digital tools, and contributes to a seamless omnichannel experience. The position includes ongoing career growth, a strong benefits package, and a compensation mix of base pay plus uncapped commission.

Responsibilities

• Elevate the in-store experience by serving as a trusted sleep authority and guiding customers to the best-in-class products.
• Execute Mattress Firm selling programs using digital tools and support a seamless omnichannel experience.
• Cultivate strong customer relationships and keep the customer at the center of interactions.
• Provide technical and product knowledge information to customers as a subject matter expert.
• Drive personal sales performance and KPIs while upholding company values and initiatives.
• Maintain relationships after purchase by resolving issues and sending delivery reminders.

Job description

Mattress Firm is seeking a Sleep Expert to elevate the in-store experience as a trusted sleep authority and guide customers to top-quality products. May provide support to stores in Columbus, OH as needed.

This role drives personal sales performance, leverages digital tools, and contributes to a seamless omnichannel experience. The position includes ongoing career growth, a strong benefits package, and a compensation mix of base pay plus uncapped commission.