Sleep Expert Sales: In-Store & Digital Experience

Mattress Firm, Inc.; Downingtown (Chester County); On-site; USD 43,000 - 52,000; Full time

Benefits offered by this job

401(k) with employer matching

Mental health resources

Medical, dental, vision plans

Get paid on-demand Base pay or uncaped

Employee discounts on sleep products

Job summary

Mattress Firm, Inc. is seeking a Sleep Expert to elevate the in-store customer experience. You will act as a trusted sleep authority, providing product knowledge and guiding customers to best-fit sleep solutions. The role emphasizes relationship-building, omni-channel support, and achieving sales KPIs while embodying the company values.

You will contribute to a welcoming environment, leverage digital tools, and participate in promotions and training to grow with the company.

Qualifications

• Customer-focused sleep expert with knowledge of mattresses and sleep products.
• Ability to drive sales and meet KPIs while delivering exceptional customer service.
• Comfortable lifting 50+ pounds and standing for extended periods.

Responsibilities

• Elevate in-store experience as a trusted sleep authority.
• Execute Mattress Firm selling programs using digital tools.
• Build lasting relationships with customers and follow up post-purchase.
• Provide technical product knowledge to customers and act as subject matter expert.
• Drive sales performance and KPIs while aligning with company initiatives.
• Monitor competition and adapt to promotions and ads.
• Leverage social media to boost brand awareness and sales.

Skills

Customer service

Sales skills

Product knowledge

Job description

Mattress Firm, Inc. is seeking a Sleep Expert to elevate the in-store customer experience. You will act as a trusted sleep authority, providing product knowledge and guiding customers to best-fit sleep solutions. The role emphasizes relationship-building, omni-channel support, and achieving sales KPIs while embodying the company values.

You will contribute to a welcoming environment, leverage digital tools, and participate in promotions and training to grow with the company.